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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Always helpfull knowledgeable and effecient

Always helpfull knowledgeable and effecient Reviewed on: 24th May 2025

Helpful and Non-judgemental Advice

Five years ago I was in an impossible financial position. With fantastic support and advice from StepChange I can now see light at the end of the tunnel, and with manageable payments following non-judgemental advice should be debt-free in another 2 years. Reviewed on: 24th May 2025

StepChange helped me and took away the stress of my...

StepChange helped me and took away the stress of my dept. I’ve been with them 3years now without any problems Reviewed on: 24th May 2025

huge help

I really didn't know who to turn to when I realised how bad my debt was and a friend recommended stepchange. it was straight forward and everything has been easy in the years I have had my plan. thank you for taking the stress away from my life Reviewed on: 24th May 2025

I had got myself into a serious debt situation and h...

I had got myself into a serious debt situation and had tried to solve the issue by trying to use multiple credit cards but that did not work it made everything worse. I turned to Stepchange who helped me to manage my repayments and how to budget my incoming and out going finances. The relif from the anxiety I had brought on myself was immense. Stepchange were kind and supportive and non judgemental everystep of the way and I can only recommend their positive excellence to anyone who is getting into uncontrollable debt. The Stepchange agency programme will help you to turn it all around and life becomes less worrisome. Thank you Stepchange Reviewed on: 24th May 2025

I was dealt with compassion and felt supported and a...

I was dealt with compassion and felt supported and at ease Reviewed on: 24th May 2025

Stepchange are not judgmental they are there to help...

Stepchange are not judgmental they are there to help and they do.Can’t praise them enough,they helped me so much and gave me peace of mind which I hadn’t had for months.Stepchange Reviewed on: 24th May 2025

Don’t hesitate call them they will help you

I was in a lot of debt but step change sorted a debt management plan for me that I can afford. I don’t worry about it any more i pay the about I can afford each month and they do the rest. Best thing I ever did. My credit score has even improved as been on dmp over 6 years it’s all good. Don’t hesitate call them they don’t judge or look down on you the staff are so amazing Reviewed on: 24th May 2025

Easy and stress free

I was over whelmed at the begginging once signing up to stepchange it was so easy and took away a lot of stress and worries as they do everything for you. Reviewed on: 24th May 2025

Life can go on with Stepchange.

When we started with Stepchange we had debts that were clearly unmanageable, but there organisation and forward planning soon had everything on the right path, and completely stopped all the harassment from chancer debt collectors. We never had any intention of running away from the debts, but Stepchange showed a way that it could be managed. Several years later and our managed debts are only 5, and a light at the end of the tunnel to being debt free is very visible. Reviewed on: 24th May 2025

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