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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Step Change helped me go from being overwhelmed to w...

Step Change helped me go from being overwhelmed to well managsd. It's hard to accept you need help sometimes but reaching out was the best thing I did. They are non judgmental, supportive and practical. Reviewed on: 24th May 2025

When I joined I was in desperate need of help, prior...

When I joined I was in desperate need of help, prior to joining stepchange I was with another insolvency company and was mistreated very badly, so joining stepchange was a breath of fresh air so I truly thank them for getting me back on track Reviewed on: 24th May 2025

They helped me when I was at my lowest

when I was at my lowest, they helped me see a light at the end of the tunnel. Reviewed on: 24th May 2025

Financially saved our lives.

When there seemed to be no way out of the mess Financially, StepChange literally saved our lives. Thank you Reviewed on: 24th May 2025

Fantastic service

Step Change are marvellous. They help you when you're at your lowest so that you can see a way forward. Their advisers are very good at putting you at ease. There admin is also excellent as everything they say the'll do is concluded quickly. Overall a fantastic service. Reviewed on: 24th May 2025

Stepchange has been brilliant and helped me out of a...

Stepchange has been brilliant and helped me out of a deep black hole. I would highly recommend stepchange to all. Reviewed on: 24th May 2025

Step change helped me with my finances when everythi...

Step change helped me with my finances when everything started to get on top of me. I felt I was going under with no where to turn. Then I contacted step change. They helped me with one monthly payment with what I could afford they do a budget plan for you with no pressure and the customer service was excellent so easy to talk to. I would highly recommend. I now have peace of mind with one regular payment each month on what I can manage. Reviewed on: 24th May 2025

Was apprehensive at first and scared , owning up to...

Was apprehensive at first and scared , owning up to how much debt I was in Was overwhelmed by it all burying head in sand, but from the start I was put at ease, never thought would be accepted , but we did and everything was explained and to know I had help . Payments are affordable I can now see an end goal. Reviewed on: 24th May 2025

I was not myself at all because of my debt.

I was not myself at all because of my debt. Couldn't sleep, anxious.Now my life has changed, I have one monthly debt to pay. Reviewed on: 24th May 2025

The phone call to Stepchange changed my life

I contacted Stepchange when I was literally overwhelmed and could no longer make even the minimum payments on my debt. Straight away they started to help with no judgment at all. They got in touch with my creditors, sorted out my budget and arranged my repayments with no interest at all so I could actually clear the debt. From the first phone call, to the last payment to being debt-free they were so helpful, friendly and supportive Reviewed on: 24th May 2025

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