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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16239 reviews)

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4.95

Based on 16,239 reviews, last reviewed 7th May 2026

73300% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They are the best They helped me so much to get myself out of debt and I can now see through the nightmare Reviewed on: 7th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16239)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Step change help me through a tough time in my life...

Step change help me through a tough time in my life and help me too get back on track with my finances. Reviewed on: 6th May 2026

They are very sympathetic and very helpful.

They are very sympathetic and very helpful. They sorted my problems out and went through all my options Reviewed on: 6th May 2026

At a time when finances are stressful this company r...

At a time when finances are stressful this company really helps you out. Reviewed on: 6th May 2026

Get your life back

So easy to use and helped me get my life back in order. Reviewed on: 6th May 2026

Brillant

So polite brillant listening helpful explained it all to me lovely people . Thank you Reviewed on: 6th May 2026

Nice people

Very good to talk to very good friendly people Reviewed on: 6th May 2026

Stepchange helped me set up debt management plan.

Stepchange helped me set up debt management plan online. It helped me to manage.my debits all held in one place. Easy to review and update if there.any changes to your income or.debt has.been.transferred. I can.also monitor how close I am to becoming debt free. Reviewed on: 6th May 2026

A cross to a vampire

This is a brilliant service I have always likened this service as A cross to a vampire. I was having terrible calls before from my creditors Even one man calling me a liar. The times I cried. But step change helped. There lovely helpful staff made me smile again Reviewed on: 6th May 2026

Great customer service .

Great customer service .Best advice . Reviewed on: 6th May 2026

Our mortgage doubled over night.

Our mortgage doubled over night. It utterly crippled us. We had debts that previously we could manage that became impossible. We didn’t know what to do. A friend recommended step change. I do t say this lightly. They saved my life. Before step change only life insurance would help us. We are and will be forever grateful to step change. Reviewed on: 6th May 2026

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