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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

StepChange bundled all the debts I was saddled with...

StepChange bundled all the debts I was saddled with after my divorce into a manageable monthly payment, keeping the wolves from my door. Five years on the debt has only one year left until cleared. Reviewed on: 24th May 2025

I’d like to say a massive thanks to two ladies who d...

I’d like to say a massive thanks to two ladies who dealt with me on the first two calls not sure on their names one was from stepchange first part of the step change then a lady who did the debt plan budget they both made me feel relax and trust them in what they whee doing as I was so nervous upset. They made it easy to understand and took their time with me I’m so greatful I’m looking forward to my first payment going out on 10th June I feel for now a big Hugh’s weight of my shoulders and able to live again now have the budget to do so from what they set out for me I’ve set the budget in to place all ready thank you so much two the the first two ladies who dealt with me. And then from that stepchange have change my life so far and keep me well informed of I’ve sent email to them as well thank thank you thank you Reviewed on: 24th May 2025

Without your help and advice i would have lost my home.

Without your help and advice i would have lost my home. I can not thank you enough.constant help when my circumstances changed. Reviewed on: 24th May 2025

Very understanding & professional

Very understanding & professional Reviewed on: 24th May 2025

Amazing help when you need it the most

Stepchange have helped more than I could have imagined & have given me peace of mind & bought normality back. Can’t praise them highly enough. Reviewed on: 24th May 2025

I don’t know what I would have done without stepchange

I don’t know what I would have done without stepchange Reviewed on: 24th May 2025

Help me so much from overwhelming to credit score go...

Help me so much from overwhelming to credit score going up and money worries gone Reviewed on: 24th May 2025

average customer service long time waiting on phone

average customer service long time waiting on phone Reviewed on: 24th May 2025

My finances were broken and step change fixed them,...

My finances were broken and step change fixed them, now im'e back on top of everything...Thanky you step change!!! Reviewed on: 24th May 2025

Stepchange helped me consolidate my debt at a time

Stepchange helped me consolidate my debt and my partners at a time when I had no idea what to do or where to turn! They have consolidated all my cards / loans in one place and one payment a month. Reviewed on: 24th May 2025

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