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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

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4.92

Based on 18,681 reviews, last reviewed 28th Aug 2026

98% decrease in 5 star reviews

in the past 90 days

93% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

average customer service long time waiting on phone

average customer service long time waiting on phone Reviewed on: 24th May 2025

My finances were broken and step change fixed them,...

My finances were broken and step change fixed them, now im'e back on top of everything...Thanky you step change!!! Reviewed on: 24th May 2025

Stepchange helped me consolidate my debt at a time

Stepchange helped me consolidate my debt and my partners at a time when I had no idea what to do or where to turn! They have consolidated all my cards / loans in one place and one payment a month. Reviewed on: 24th May 2025

I was going mad constantly worrying about money.

I was going mad constantly worrying about money. I'm disabled and at times wanted to end it all. My friend told me of stepchange (we'd never had money problems before, but after work drying up and income becoming less and less we found ourselves in a terrible situation). After my first phone call I felt safe. Reviewed on: 24th May 2025

Nothing but amazing.

Nothing but amazing. Pronably literally saved my life. Professional, easy to get things sorted and very helpful. Reviewed on: 24th May 2025

StepChange - a life saver

In 2007 I was drowning in debt. I couldn't see anyway out until I contacted StepChange (then Consumer Credit Counselling Service). I cannot praise them highly enough. Although I still have debt it is stable and since 2007 my anxiety is far lower. The advisors are kind, friendly, understanding and extremely helpful. Their website is easy to navigate too. Reviewed on: 24th May 2025

Stepchange staff were always very helpful, non judge...

Stepchange staff were always very helpful, non judgemental and kind. They took the stress away from being in debt and made it feel completely manageable. Reviewed on: 24th May 2025

No judgement

You was amazing ,no judgement and so so helpful I may use you again with a debt that is harassing me Reviewed on: 24th May 2025

Brilliant service, made everything so easy.

Brilliant service, made everything so easy. Reviewed on: 24th May 2025

At the beginning, I didn’t think there was a way out...

At the beginning, I didn’t think there was a way out then someone help me to get sorted through step change . Reviewed on: 24th May 2025

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