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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

I have nearly cleared 2 off my debts and slo...

I have got out and off nearly 2 off my debts and slowly getting financially on my feet knowing my debts are managed. Step change has done all the back and fro with the debts so has made that a lot easier plus a lot less stress as I was overwhelmed before I started using step change. Reviewed on: 1st May 2024

My debts had got out of hand

My debts had got out of hand and each month I didn’t know how I would pay everyone. I wish I’d contacted StepChange sooner - they helped me structure affordable payments to my creditors. They are so helpful when you get in touch with them and they never make you feel bad. An effortless way to manage payments. Reviewed on: 1st May 2024

I was in such a mess and couldn't find a way out of...

I was in such a mess and couldn't find a way out of it until step change helped me. Reviewed on: 1st May 2024

They have been a becon of light.

They have been a beacon of light and helped me from the very first contact, and dealt with my debts to the companies I owe releasing me of the stress. Reviewed on: 1st May 2024

Total Relief

It took a huge worry off my mind after my debt was managed by Stepchane Reviewed on: 1st May 2024

Excellent help when really needed

Stepchange helped me regain control of my finances all with great advice and care in a stressful time Reviewed on: 1st May 2024

You’re just an amazing company.

You’re just an amazing company. Staff r so helpful polite and listen Reviewed on: 1st May 2024

Helped turn my life around.

Helped turn my life around. Even when I was crying on the phone and frightened I was reassured and helped to take steps to get on top of things. I can’t thank step change enough Reviewed on: 1st May 2024

From the very start I have been treated exceptionall...

From the very start I have been treated exceptionally well, never judged and have received great advice. Reviewed on: 1st May 2024

i was in a bad place until i was told about stepchange

until i was told about stepchange i was tearing my hair out in debt & worry. i like so many found my self in untold debt and this stress was making me very ill. it was one of my creditors who told me about stepchange and how they might be able to help me, so i made contact with them and now they just take care of my debt on my behalf. its simple one payment to stepchange (that i can afford!!) they work out how much of that money goes to each creditor & they also send update letters to my creditors and deal with any other issues i might have. i can not thank Stepchange enough!!!!!!! they have brought me out of a very very dark place and having thos thoughts thats so many ppl get.. DONT SUFFER IN SILENCE, GET THE HELP YOU NEED! CONTACT STEPCHANGE AND SEE IF THEY TO CAN TURN YOUR LIFE AROUND!! they have for me!! thank you stepchange for all your hard work and devotion thus helping me slowly get my fault debt paid back to my creditors then easing the burden 'of hell' i found my self in. its a little bit of a pain in the bum to go through all your debt to a stranger over the phone BUT its crucial you do this so stepchange can help you FULLY! *** the sad fact is, if i hadnt reached out and was told about stepchange i might not be here now writing this review...!!*** DONT LEAVE IT! DONT THINK IT WILL GO AWAY!! IT WONT! SORT IT! CONTACT STEPCHANGE!! SEE IF THEY CAN HELP YOU TO. Reviewed on: 1st May 2024

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