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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Amazing service

Made a very stressful situation feel much calmer, massive weight taken off shoulders. Reviewed on: 23rd May 2025

Prenominal Organisation

Stepchange provided a lifelin to me and still does. Their help, guidance and support is outstanding. I have been able to face and deal with what was to me a huge worry. Reviewed on: 23rd May 2025

Great advice, friendly and compassionate

Hv used this service a couple of times. Really friendly and they make sure u don’t overstretch yourself. Reviewed on: 23rd May 2025

Quick to sign you up to a plan but slow afterwards w...

Quick to sign you up to a plan but slow afterwards when any issues arise Reviewed on: 23rd May 2025

Overall a great service from Step Change.

I did have a big problem earlier in the process with step change because they initially sent me down the wrong debt management route. This was later corrected by another employee, and this time things went smoothly. Despite this problem, the staff at step change were friendly, understanding and very easy to deal with. It was a great relief to find a solution to my debt problems, and get started to repay them. Reviewed on: 23rd May 2025

It toke me over 4 years but i couldn’t be debt free...

It toke me over 4 years but i couldn’t be debt free without StepChange help. Reviewed on: 23rd May 2025

Excellent organisation

I have had no issues as I have always managed to get support and advice when needed Reviewed on: 23rd May 2025

Enabled us to reduce outgoings making life less hassle

Enabled us to reduce outgoings making life less hassle Reviewed on: 23rd May 2025

They are very understanding and very professional

They are very understanding and very professional Reviewed on: 23rd May 2025

From the first phone call they were brilliant.

From the first phone call they were brilliant. They made me feel at ease and stopped me panicking. Once my DMP was worked out and accepted I felt a weight of my mind. Reviewed on: 23rd May 2025

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