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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16768 reviews)

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4.95

Based on 16,768 reviews, last reviewed 15th May 2026

98700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very good at explaining the process in simple terms... Very good at explaining the process in simple terms and great customer support Reviewed on: 15th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16768)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very helpful, I was in critical situation, still am,...

Very helpful, I was in critical situation, still am, Very helpful Reviewed on: 16th May 2024

Debt Management

They have been excellent in helping me sort my financial situation out Reviewed on: 16th May 2024

Thank you

Really helped me get debt under control. They took the stress and worry away Reviewed on: 16th May 2024

Straight Forward, Positive Solutions.

Straight forward, clear and concise resulting in the most positive and helpful solution(s), tailored towards each individual and their circumstances. Reviewed on: 16th May 2024

No problems, very friendly people.

No problems, very friendly people. Reviewed on: 16th May 2024

Absolutely fantastic people really helped me out and...

Absolutely fantastic people really helped me out and made it so easy to make 1 affordable payment a month Reviewed on: 16th May 2024

Excellent management.

Excellent management. Communication is very detailed. Reviewed on: 16th May 2024

So helpful and understanding and makes you feel at ease

So helpful and understanding and makes you feel at ease Reviewed on: 16th May 2024

The operatives are very helpful and informative, and...

The operatives are very helpful and informative, and they don't judge you. They sort all your debts so it's manageable for you to keep on track. Its a weight of your shoulders and hope fir the future. Reviewed on: 16th May 2024

Excellent

Very helpful when I needed advice Reviewed on: 16th May 2024

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