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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

They are very understanding and very professional

They are very understanding and very professional Reviewed on: 23rd May 2025

From the first phone call they were brilliant.

From the first phone call they were brilliant. They made me feel at ease and stopped me panicking. Once my DMP was worked out and accepted I felt a weight of my mind. Reviewed on: 23rd May 2025

Great experience , with step change very helpful.

Great experience , with step change very helpful. Reviewed on: 23rd May 2025

Life changing, took away a huge burden, helped me ra...

Life changing, took away a huge burden, helped me raise a young family without the constant worry of debt Reviewed on: 23rd May 2025

Don’t hesitate to ask for help.

To ring Stepchange and have to speak about my debt was so terrifying. I quickly realised that there was no need to be afraid… they were there to help me. Stepchange handled my debtors efficiently and effectively. I have nothing but praise for them. Reviewed on: 23rd May 2025

I would highly recommended Stepchange.

Initial review in Year One I didn't get much information about budgeting. But I was extremely grateful fir the service provided. At the end of my first year I had help from an amazing customer service representative, who explained a lot more and saved me a lot of money on my monthly payments. If anyone is going through financial difficulties and is eligible, I would highly recommended Stepchange. Reviewed on: 23rd May 2025

Step change , changed my life.

Step change , changed my life. The support I have received over the years to manage my debts has been exceptional. The non judgmental kind and friendly staff have always made me feel there is a solution but allowing me the autonomy to make choices. My health improved once I took the decision to take the opportunity to seek help. I can see the end of the tunnel!! Reviewed on: 23rd May 2025

They really helped and always at the end of the phon...

They really helped and always at the end of the phone making things less complicated Reviewed on: 23rd May 2025

You me a lot with my bills thank you very much.

You me a lot with my bills thank you very much. Reviewed on: 23rd May 2025

I went from worried to having peace of mind

They were the most understanding and helpful people. I was losing sleep and beyond worried and they took all that away with one phone call. They changed my life completely and I am forever grateful for all their help. Reviewed on: 23rd May 2025

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