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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16769 reviews)

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4.95

Based on 16,769 reviews, last reviewed 15th May 2026

98750% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful, practical advice. They are very kind, non-judgemental and helpful. Reviewed on: 15th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16769)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent

Very helpful when I needed advice Reviewed on: 16th May 2024

Took a weight of my shoulders

Thorough, went through all of my details in a timely manner. Informative, gave me my options. Helpful, told me how to go about getting all of the information I/They needed. Positive - definitely would use again. Reviewed on: 16th May 2024

Don’t Delay UseThem today!!!...

Good communication’ helpful staff ‘ got my dept management up and running quickly Reviewed on: 16th May 2024

They have helped me for years to pay off my debts wi...

They have helped me for years to pay off my debts without judgment. Have been approachable when I’ve been scared to do anything positive. Reviewed on: 16th May 2024

Emotionally and practically supportive.

Emotionally and practically supportive. Always sympathetic and proactive Reviewed on: 16th May 2024

Clear advice on my options and very understanding of...

Clear advice on my options and very understanding of my situation, no judgement. Reviewed on: 16th May 2024

Made my life better and no stress anymore

Made my life better and no stress anymore Reviewed on: 16th May 2024

very helpful, gave me much needed peace of mind.

very helpful, gave me much needed peace of mind. great feeling getting control of my finances back, couldn't of done it without them. they give great advice and useful hints and tricks to managing your debt. Reviewed on: 16th May 2024

Feeling back in control of my finances

After going through a divorce I was left with debt. With 2 small children and a part tine wage it was really tight. I had to live on credit cards to live for a bit and that coupled with the marriage debt it was tough. My mum who watches Martin Lewis like a borderline stalker recommended Stepchange. I was ashamed to need debt help but Stepchange staff do not judge, they made me feel that I could pay this off over time at a monthly amount I could afford. The relief after the first phone call was immense. I now have a realistic monthly amount to pay and no letters or demands coming through. My life is alot better for doing it. I feel back in control. Reviewed on: 16th May 2024

Without the support I have had from step change debt...

Without the support I have had from step change debt management service I don’t know how I would of coped over the last few years. There staff are so understanding and extremely supportive to me. Thank you step change for helping me get my life back together again and move forward. Reviewed on: 16th May 2024

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