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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Step change brought me back from the Brink!!

Step change brought me back from the brink! With excellent advice and experience to deal with my creditors and put in a plan for me to comfortably afford to satisfy them, Always at the end of the phone and always helpful with any problems! !! Can’t recommend enough! Reviewed on: 23rd May 2025

Highly recommended

Was able to set everything up online and advice all the way along in setting up. Took a lot of stress away Reviewed on: 23rd May 2025

Bank loans

Understood what I was going through and supported me thoroughly Reviewed on: 23rd May 2025

Friendly advisors who explained everything.

Friendly advisors who explained everything. Reviewed on: 23rd May 2025

Helped me turn my life around-don’t know what I woul...

Helped me turn my life around-don’t know what I would have done without StepChange Reviewed on: 23rd May 2025

Stress free long term solution

I was forced into debt when parents died and left no provision for their funerals and expenses. This spiralled out of control. Stepchange helped to take control of the situation so that I could stay out of court and take time to clear these debts. Its taken years but they removed the stress and I have been able to sleep peacefully at night! Reviewed on: 23rd May 2025

Fierce about results

Advisers are very efficient. I feel like the team are very friendly and willing to help Reviewed on: 23rd May 2025

Good customer service

Their team provides clear guidance and practical solutions, helping me regain control of my finances. Highly recommended for anyone seeking support in managing debt. Reviewed on: 23rd May 2025

Thie company that helped me a great deal

Stepchange made a huge difference in my financial situation. They made it clear how I should budget for things and helped me to overcome worries and set up an affordable plan to pay my debts. Reviewed on: 23rd May 2025

Thank you StepChange.

Thank you StepChange. You have been such a great help to me and my financial worries. Please continue your amazing work! Reviewed on: 23rd May 2025

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