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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stress free long term solution

I was forced into debt when parents died and left no provision for their funerals and expenses. This spiralled out of control. Stepchange helped to take control of the situation so that I could stay out of court and take time to clear these debts. Its taken years but they removed the stress and I have been able to sleep peacefully at night! Reviewed on: 23rd May 2025

Fierce about results

Advisers are very efficient. I feel like the team are very friendly and willing to help Reviewed on: 23rd May 2025

Good customer service

Their team provides clear guidance and practical solutions, helping me regain control of my finances. Highly recommended for anyone seeking support in managing debt. Reviewed on: 23rd May 2025

Thie company that helped me a great deal

Stepchange made a huge difference in my financial situation. They made it clear how I should budget for things and helped me to overcome worries and set up an affordable plan to pay my debts. Reviewed on: 23rd May 2025

Thank you StepChange.

Thank you StepChange. You have been such a great help to me and my financial worries. Please continue your amazing work! Reviewed on: 23rd May 2025

Talk to them, these are people who want to help.

Friendly, accepting, non-judgemental, professional and kind. Honestly, the best people to help you out if you are facing the same problems I did. Reviewed on: 23rd May 2025

They just remove the embarrassments and genuinely wa...

They just remove the embarrassments and genuinely want to help and Taylor to your needs Reviewed on: 23rd May 2025

Nearly lost my current account

I had one plan and had an amazing experience, my initial plan was cancelled after an few years, and a whole new plan started. Stepchange included my current account and I nearly lost my bank account. I immediately had to pay my £700 overdraft to prevent my account being closed. I found this very stressful. Reviewed on: 23rd May 2025

Great step to change your situation.

StepChange completely transformed my financial situation. Everything was very easy to set up, which meant less stress and less worry. I was still able to manage my situation and pay off my debts on time with affordable payments. Reviewed on: 23rd May 2025

They take everything onboard and sort it out for you.

They take everything onboard and sort it out for you. I didn’t even have to speak to anyone and I was scared Reviewed on: 23rd May 2025

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