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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

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4.92

Based on 18,647 reviews, last reviewed 26th Jun 2026

188550% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Fantastic service, very easy to complete the applica... Fantastic service, very easy to complete the application process. Reviewed on: 26th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

I was in a very bad place.

I was in a very bad place. My anxiety was through the roof, I thought I would lose everything. Step Change held me, listened, enabled me to confront my situation and deal with it. This was on me, no one else to blame but I was never judged. I had huge debt, in 3 months I will be debt free, I’m not sure if it will be an anticlimax, whether I will even believe it, but could not have done this without support from Step Change. My bank were pretty good too who led me to them. Had a succession of job losses, I may lose this one again soon but I will make debt free, no more credit, managed without, head came out the sand. Thanks to all the team who I have spoken to and supported this process with me. Reviewed on: 23rd May 2025

Once my DMP was set up it ran very smoothly and with...

Once my DMP was set up it ran very smoothly and without hiccup as long as the agreed money to pay the DMP was in my account. I can view my plan at any time. It takes a weight off my mind. Intend to stay with Step Change until my debts are cleared. Reviewed on: 23rd May 2025

It’s been absolutely amazing.

It’s been absolutely amazing. I honestly can’t thank you enough for everything you’ve done. Reviewed on: 23rd May 2025

Don’t know what I would have done if it wasn’t for s...

Don’t know what I would have done if it wasn’t for stepchange helping me. Courteous understanding caring and spoke to you as though they really care Reviewed on: 23rd May 2025

Unjudging

They are easy to talk with and are very understanding. They don't judge and just want to help. Reviewed on: 23rd May 2025

If I could leave a 10 star rating I would.

If I could leave a 10 star rating I would. I was almost at breaking point financially. I couldn't see a way out....I was then told about Stepchange. I made 1 phone call and everything changed. They eased all my fears and concerns. Told me what to do, since then no more calls from creditors, no debt collection visits and no CCJ. One affordable payment, that was nearly 7yrs, ago. I am so close now to not owing a penny to anyone in this world. Reviewed on: 23rd May 2025

Very helpful, informative and non judgmental

Very helpful, informative and non judgmental Reviewed on: 23rd May 2025

I came to stepchange not knowing how I would get m...

I came to stepchange not knowing how I would get my finance under control.Then I found step change they helped me sort out my problems and now I feel in control thank you stepchange . Reviewed on: 23rd May 2025

StepChange was a life line.

StepChange was a life line. I'd become depressed with my debt which I never seemed to get smaller. Most of my payments were being taken up on interest. Due to this interest, I was running out of money by the end of each month and then had to 'borrow' again from credit cards just to survive. StepChange sorted everything for me and they have been friendly and caring when I've needed to contact them. I can honestly say that I don't know where I'd be today without StepChange and if you're in need of debt help like me, don't hesitate to contact them. Reviewed on: 23rd May 2025

Stepchange literally changed my life!

Stepchange literally changed my life! I used to wake up with a feeling of dread everyday. But after taking the step to contacting Stepchange I felt a huge weight had been lifted off my shoulders and I could finally breathe again knowing that I was making one payment a month instead of multiple. And the interest stopped instead of just paying off minimum payments every month and not getting anywhere. I would recommend Stepchange to everyone. Just take that first step to freedom from stress. Reviewed on: 23rd May 2025

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