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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

I came to stepchange not knowing how I would get m...

I came to stepchange not knowing how I would get my finance under control.Then I found step change they helped me sort out my problems and now I feel in control thank you stepchange . Reviewed on: 23rd May 2025

StepChange was a life line.

StepChange was a life line. I'd become depressed with my debt which I never seemed to get smaller. Most of my payments were being taken up on interest. Due to this interest, I was running out of money by the end of each month and then had to 'borrow' again from credit cards just to survive. StepChange sorted everything for me and they have been friendly and caring when I've needed to contact them. I can honestly say that I don't know where I'd be today without StepChange and if you're in need of debt help like me, don't hesitate to contact them. Reviewed on: 23rd May 2025

Stepchange literally changed my life!

Stepchange literally changed my life! I used to wake up with a feeling of dread everyday. But after taking the step to contacting Stepchange I felt a huge weight had been lifted off my shoulders and I could finally breathe again knowing that I was making one payment a month instead of multiple. And the interest stopped instead of just paying off minimum payments every month and not getting anywhere. I would recommend Stepchange to everyone. Just take that first step to freedom from stress. Reviewed on: 23rd May 2025

When at my lowest and thinking of nothing more than...

When at my lowest and thinking of nothing more than debt they helped me Reviewed on: 23rd May 2025

Excellent service very understanding,

Excellent service very understanding, made you feel comfortable talking about your debt and very helpful. Took away a lot of stress and worry and they contacted your debtors for you and sorted it out with them on your behalf Reviewed on: 23rd May 2025

StepChange the listening ear !!

StepChange listened and guided me to positive choices and as a result on the last of my debtors and should be one hundred percent clear within the next 24 months or less following the turmoil of 2008 credit crunch affect. Reviewed on: 23rd May 2025

It’s always been a good experience with the customer...

It’s always been a good experience with the customer service team each time I call them. Reviewed on: 23rd May 2025

A star process

The process was faultless from beginning to the end. Would recommend Step change to anyone who needs the help Reviewed on: 23rd May 2025

I have had a very positive experience with StepChange.

I have had a very positive experience with StepChange. They helped me to resolve my debt problems to affordable levels and allowed me to live again. I cannot thank them enough. Reviewed on: 23rd May 2025

Step change helped in more ways.

Step change helped in more ways. mum needed help and step change helped in a good way and took the stress away. Reviewed on: 23rd May 2025

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