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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

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4.92

Based on 18,647 reviews, last reviewed 26th Jun 2026

188550% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Fantastic service, very easy to complete the applica... Fantastic service, very easy to complete the application process. Reviewed on: 26th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Helped take the stress out of the situation and made...

Helped take the stress out of the situation and made me feel like a person not a number or a failure for seeking their help. Reviewed on: 23rd May 2025

If you assume your reality, you can helped

Very helpful the only sorrow that I have, should know about this chance 2 years earlier. Professional support when dealing with situation. Thank you Reviewed on: 23rd May 2025

I was desperate, actually suicidal.

I was desperate, actually suicidal. I couldn't believe i could be helped. Stepchange allowed me to have a night's sleep for the first time in years. I only wish I'd found them sooner. You made me realise I wasn't the only one in such a mess. Actually, there were many people in a much worse state than me. I will never be able to thank you enough. I was terrified making the call, but I had to. I wouldn't be here now if it wasn't for your help. Reviewed on: 23rd May 2025

Before contacting StepChange I did not know how I wa...

Before contacting StepChange I did not know how I was going to service my debts.Thankfully StepChange helped me manage my debts. I am no longer anxious and worried. I am making regular payments what I can afford to my creditors.Thank you StepChange. Reviewed on: 23rd May 2025

I had become dangerously in debt and in desperation...

I had become dangerously in debt and in desperation turned to payday loans. I telephoned Stepchange and was put at ease. I am now well into my plan and will be debt free in a few years Reviewed on: 23rd May 2025

Wonderfully kind people and a fantastic Charity

We have been with Stepchange for the past 6 years, and they are fantastic. We are in a Debt Management Programme and from the outset, they have taken all of the stress and worry away from dealing with our creditors. Our situation is complex and we do worry about our future but knowing we have Stepchange on our side makes life bearable. We cannot recommend them enough. Before we knew about Stepchange, we were looking at using a company that advertised on the TV and after contacting them, we were bombarded with phone calls saying we only had hours to make a decision to use them and sign up and it just didn't feel right to be put under that much pressure. So we contacted Citizens Advice and they told us about the charity Stepchange. All of the money from our monthly payments goes to the creditors. Not like the first company we contacted who would have taken a hefty amount for themselves which is why they were putting us under pressure. Stepchange have been wonderful in helping us get through the last few years. Reviewed on: 23rd May 2025

They helped me to put my life back together.

They helped me to put my life back together. Thank you! Reviewed on: 23rd May 2025

From Zero to Hero: StepChange Gave Me My Life Back...

From Zero to Hero – StepChange Gave Me My Life Back I’m a guy in my 20s, and not too long ago, I thought life was over. I had no job, no direction, and £6,000 of debt I couldn’t pay off. It felt like there was no way out. Then I found StepChange. They helped me set up a Debt Management Plan (DMP) that actually worked for me. With their support, I’ve paid off almost all of my debt - and I’m nearly there. Just a little more to go, and I’ll be completely debt-free. StepChange gave me structure, hope, and a fresh start when I couldn’t see a way forward. Life is good now. I’m working again, and I finally feel in control of my future. If you’re struggling and think there’s no way out, please know there is help. StepChange changed everything for me. Reviewed on: 23rd May 2025

A real weight off your shoulders

Excellent. StepChange has been a life saver. Worries about debt have gone away and I now can manage debt repayments within my budget. A real weight off my shoulders. Any time I have needed to call, customer service has been friendly and helpful. An understanding voice, with no judgement. Thank you! Reviewed on: 23rd May 2025

Step change were very helpful talking me calmly thro...

Step change were very helpful talking me calmly through the procedure I would go through, explaining everything clearly and made me feel there was light at the end of the tunnel. And it’s good to know that help and support is always available Reviewed on: 23rd May 2025

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