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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18652 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18652)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

I can't tell you what a relief it was and as I find...

I can't tell you what a relief it was and as I find it difficult to talk over the phone due to surgery for tongue cancer everything was done online and by post, seemless Reviewed on: 23rd May 2025

My financial situation was getting out of control, I...

My financial situation was getting out of control, I had always managed to pay minimum payments but I was struggling. A friend told me about step change when I called the call handler put me at easy straight away. Process was easy and I come off the phone with hope. Reviewed on: 23rd May 2025

Very helpfull good customer service here to help you

Very helpfull good customer service here to help you Reviewed on: 23rd May 2025

Life saver

When I thought I would be forever in debt they came along and took over everything for me. Reviewed on: 23rd May 2025

Excellent customer service knowledge of staff is ama...

Excellent customer service knowledge of staff is amazing very supportive Reviewed on: 23rd May 2025

Very helpful and understanding staff

Very helpful and understanding staff Reviewed on: 23rd May 2025

Grateful! Thank you StepChange

I will be forever grateful that I found StepChange. I was completely overwhelmed with debt and the process to get the debt management plan was so easy and was a huge weight off my shoulders. Would recommend to anyone Reviewed on: 23rd May 2025

WHEN NOTHING IS WORKING IN THIS WORLA STEPCHANGE GAV...

WHEN NOTHING IS WORKING IN THIS WORLA STEPCHANGE GAVE ME AN HELPING HAND TO HOLD ON.GOD SEND Reviewed on: 23rd May 2025

Was very easy to fill the forms in and was explained...

Was very easy to fill the forms in and was explained fully, took away the feeling of dread Reviewed on: 23rd May 2025

Certainly extremely helpful.

Certainly extremely helpful. Went from overwhelmed to being on top of things. Puts your life back together. Reviewed on: 23rd May 2025

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