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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,660 reviews, last reviewed 8th Jul 2026
189050% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
See only 1 star reviews
0%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026
Ernest Obeng's avatar
Ernest Obeng

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Dare to hope,!

5
I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024
maureen yost's avatar
maureen yost

Very helpfull good customer service here to help you

5
Very helpfull good customer service here to help you Reviewed on: 23rd May 2025
Kevin 's avatar
Kevin

Life saver

5
When I thought I would be forever in debt they came along and took over everything for me. Reviewed on: 23rd May 2025
Molly s's avatar
Molly s

Excellent customer service knowledge of staff is ama...

5
Excellent customer service knowledge of staff is amazing very supportive Reviewed on: 23rd May 2025
Neesa G's avatar
Neesa G

Very helpful and understanding staff

5
Very helpful and understanding staff Reviewed on: 23rd May 2025
Mayurbharthi G's avatar
Mayurbharthi G

Grateful! Thank you StepChange

5
I will be forever grateful that I found StepChange. I was completely overwhelmed with debt and the process to get the debt management plan was so easy and was a huge weight off my shoulders. Would recommend to anyone Reviewed on: 23rd May 2025
Flo 's avatar
Flo

WHEN NOTHING IS WORKING IN THIS WORLA STEPCHANGE GAV...

5
WHEN NOTHING IS WORKING IN THIS WORLA STEPCHANGE GAVE ME AN HELPING HAND TO HOLD ON.GOD SEND Reviewed on: 23rd May 2025
jeevan's avatar
jeevan

Was very easy to fill the forms in and was explained...

5
Was very easy to fill the forms in and was explained fully, took away the feeling of dread Reviewed on: 23rd May 2025
Sharon H's avatar
Sharon H

Certainly extremely helpful.

5
Certainly extremely helpful. Went from overwhelmed to being on top of things. Puts your life back together. Reviewed on: 23rd May 2025
Sally P's avatar
Sally P

Life saver

5
When I was at my most stressed and depressed trying to deal with some very aggressive and very threatening debt collectors they took all the stress out of it by taking over and dealing with ever one of them , quite genuinely life savers Reviewed on: 23rd May 2025
Glynn R's avatar
Glynn R

Very helpful with my situation and easy to talk abou...

5
Very helpful with my situation and easy to talk about the process of getting things moving forward with my dept Reviewed on: 23rd May 2025
John E's avatar
John E

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