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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14556 reviews)

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4.95

Based on 14,556 reviews, last reviewed 10th Jun 2025

326100% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Six Star Rating, in my opinion!! I'm reviewing on behalf of my 89 year old father who got into financial difficulties a few years ago, at which time, Step Change were recommended to u... Read more Reviewed on: 10th June 2025

Latest lowest rating:

2

caused so much stress They managed to mix up my creditors and reference numbers. i emailed and telephoned with all these reference numbers ect. and it took 5 months to fina... Read more Reviewed on: 10th June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14556)

Review of the StepChange, Debt Management:

Stepchange have helped me get myself back on track.

Stepchange have helped me get myself back on track. Advisors are extremely helpful and quick to respond to any queries. Reviewed on: 25th May 2025

Lifted a weight off my shoulders

I previously had a negative experience with another company and was recommended to Stepchange. Within a week they had worked with me, gathered the information necessary, and have been working on my behalf ever since. The are personable and listen to your circumstances, they are patient and make the experience as pleasant as they can. They lifted a weight off my shoulder and gave me good financial advice. Reviewed on: 9th June 2025

I was getting stressed with constant letters and cos...

I was getting stressed with constant letters and cost of living was making it more difficult to deal with debts.i contacted stepchange online and completed a budget assessment and came up with a plan (DMP)Stepchange were great and after speaking to an advise over the phone,found them to be very polite impartial and understanding of my circumstances. Reviewed on: 9th June 2025

My whole experience with Step Change has been amazing!

My whole experience with Step Change has been amazing! excellent customer service team- all people I have spoken too have been professional, friendly and helpful. Reviewed on: 9th June 2025

Knowledgeable and friendly

The people at StepChange are knowledgeable, friendly, understanding and very helpful. Always there for help and advice and good to know that someone has your back. Reviewed on: 9th June 2025

They’re a Really Relaxed & Helpful Bunch!

Obviously, going to them, is not your ’finest hour’ and having poor financial planning can really affect your wellbeing. I feel there’s been more pressure over the past say 15 years to reverse the idea of living within your means’ and I feel it can be a real strain, that’s a general broader point. My situation was more of reaching a crossroads and having to take an option that I feel WILL eventually be worthwhile, but the ‘bridge’ to that point is quite a long one. Anyway everyone has their stories. Whatever it is, these guys are super chill, super helpful and they have instilled some behaviours in me that, have assisted me to manage my ongoing affairs. They will get you to do a budget, which may feel a bit daunting, but there’s nothing to worry about, and actually going through the process gives you (or did give you) a number that you can use with some of your other bills. I do recommend them at the slightest hint of a ‘problem with finances’ situation. Reviewed on: 9th June 2025

Very helpful team and easy to talk to

Very helpful team and easy to talk to Reviewed on: 9th June 2025

I’m so grateful for the help and support of Stepchange

Stepchange helped me when I was so worried about the first time in my life the debt I found myself in.. They went though everything with me in a clear and simple manner. It was like a weight had been lifted off me and I could move forward knowing my debt was under control and I was paying back what I could afford . I am so grateful for their kind and professional support. Reviewed on: 9th June 2025

I spent every night for months trying to make everyt...

I spent every night for months trying to make everything work money wise for my situation but it never would, I was crying every night and buying for food and fuel on credit cards. These people where my last resort, that was my downfall. They should have been the first place I went to! If I had I would be in less debt but trying to admit you can't do it anymore is the hardest part. Without these people my family would be homeless and I don't know where we would be. It took two months to sort my account out and get up and running and the hardest part for me was phoning up and talking to a different person each time but otherwise it was all positive. Reviewed on: 9th June 2025

So Helpful

Helpful Realistic Non-judgemental Reviewed on: 9th June 2025

very helpful with supporting what was needed and goo...

very helpful with supporting what was needed and good customer relations Reviewed on: 9th June 2025

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