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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Thank you Step Change

As a professional with 25 years experience and a London home, I hadn’t experienced debt or worried about money too much - I had savings! Five years later, an unexpected relocation due to a family member’s illness, Covid with little furlough as I now work through an agency on a zero hours contract and no access to benefits as schools were technically open, even though they didn’t need supply teachers had savings, I had been living on a credit card and quickly escalated my debt to £30,000 (£500 a month interest). Add a bereavement and several visits to court courtesy of the council and I hit inertia, then panic. I was working, but days are unpredictable and school holidays suddenly seemed long. Although embarrassed, I finally called StepChange. That day I felt better and had clear advice for what I could do. A Repayment plan was quickly in place and the debt didn’t seem so insurmountable. Several years later and it’s steadily shrinking. StepChange keep me regularly updated on the debt and a probable end date, with the opportunity to easily update any changes of circumstance. Thank you Step Change! Reviewed on: 23rd May 2025

Very helpful

I spoke to a lovely lady who gave me support and guidance.With the helo of StepChange I've been able to pay back my debts at a reasonable rate. Reviewed on: 23rd May 2025

Very helpful and empathetic.

Very helpful and empathetic. They helped me so much with my financial situation. I am very grateful. Reviewed on: 23rd May 2025

I am incredibly grateful for the assistance I receiv...

I am incredibly grateful for the assistance I received from Step Change Debt Management. When I found myself overwhelmed with debts and struggling to keep up with payments, their support was invaluable. They helped me create a manageable plan that not only allowed me to pay off my debts but also ensured I had enough left over for essential expenses like rent, food, and clothing. Their team was compassionate and understanding, guiding me through every step of the process. I felt empowered to take control of my financial situation, and their expert advice made a significant difference in my life. Thanks to Step Change, I can now see a clear path to financial stability, allowing me to focus on rebuilding my life without the constant stress of debt hanging over me. I highly recommend their services to anyone facing similar challenges. They truly changed my life for the better! Reviewed on: 23rd May 2025

step change is doing a great job.

Before I was recommended to step change i was really overwhelm and confused, but step change help me manage my debt and now am very happy and relax, no thinking about how am going manage my debt anymore, step change where very patient to here me out about what I was going through. they make life easy for me, and am grateful and appreciate. they are doing a great job for people like me. Reviewed on: 23rd May 2025

They worked with us and helped us so much and made s...

They worked with us and helped us so much and made sure the payments were best for both parties Reviewed on: 23rd May 2025

Debt Advice and help.

Step Change are a really good charity that helps people like me sort out our debt & helps to take the Anxiety and pressure off at a difficult time. It is difficult when you lose your job & you can no longer afford to pay one's bills. Step Change helped me to come to a solution without making me feel like a criminal. They put me to ease. Reviewed on: 23rd May 2025

Thanks step change

When me and my husband separated, everything felt like it fell apart. Money worries were the top of the list but thanks to step change, the stress and worry were taken care of. Reviewed on: 23rd May 2025

Fantastic

Stepchange are fantastic and understanding, they’ve really helped me get back on track without being judgmental. I cannot thank them enough Reviewed on: 23rd May 2025

A wonderful organisation

Helped me relieve so much stress and worry! Reviewed on: 23rd May 2025

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