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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Number one choice for debt management

Was a bit apprehensive at first, couldn’t be more wrong. Put you at ease from the get go and made the whole process simple. Took a massive weight off my shoulders knowing that my debts were manageable and being paid without the fear of receiving any more letters from my creditors. Thank you Reviewed on: 23rd May 2025

Just knowing that some one is there to fight your co...

Just knowing that some one is there to fight your corner is a huge relief Reviewed on: 23rd May 2025

I was burying my head in the sand!

I was burying my head in the sand and being overwhelmed with debt. I filled in the online application and within a week I had a payment plan set up and all creditors stopped contacting me. Reviewed on: 23rd May 2025

Life saver

Life saver helped to reduce my anxiety and ease my mind Reviewed on: 23rd May 2025

Stepchange literally changed my life.

Stepchange literally changed my life. I was overwhelmed with my debt and they didn’t judge me, were professional at every step reassuring me that they will help me at each step. It has changed my life. Reviewed on: 23rd May 2025

Fantastic service.

Fantastic service. Non judgemental and really helpful. Suggested options. Very helpful and friendly Reviewed on: 23rd May 2025

Supportive and non judgemental

They have Supportive and non judgemental throughout Reviewed on: 23rd May 2025

Thank you Step Change

As a professional with 25 years experience and a London home, I hadn’t experienced debt or worried about money too much - I had savings! Five years later, an unexpected relocation due to a family member’s illness, Covid with little furlough as I now work through an agency on a zero hours contract and no access to benefits as schools were technically open, even though they didn’t need supply teachers had savings, I had been living on a credit card and quickly escalated my debt to £30,000 (£500 a month interest). Add a bereavement and several visits to court courtesy of the council and I hit inertia, then panic. I was working, but days are unpredictable and school holidays suddenly seemed long. Although embarrassed, I finally called StepChange. That day I felt better and had clear advice for what I could do. A Repayment plan was quickly in place and the debt didn’t seem so insurmountable. Several years later and it’s steadily shrinking. StepChange keep me regularly updated on the debt and a probable end date, with the opportunity to easily update any changes of circumstance. Thank you Step Change! Reviewed on: 23rd May 2025

Very helpful

I spoke to a lovely lady who gave me support and guidance.With the helo of StepChange I've been able to pay back my debts at a reasonable rate. Reviewed on: 23rd May 2025

Very helpful and empathetic.

Very helpful and empathetic. They helped me so much with my financial situation. I am very grateful. Reviewed on: 23rd May 2025

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