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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Debt Free

I am now completely debt free thanks to StepChange, which is such a relief as I am 80 years old. Reviewed on: 23rd May 2025

Always there when you need help or advice

Always there when you need help or advice Reviewed on: 23rd May 2025

my experienced i did happy with the service.

my experienced i did happy with the service. I thing most of the stuff are so helpful and consederate of my circumtances.And friendly to talk to and soft spoken.And i was tearful during the coversaton that they reallly giving you advice right from their heart and made you feel safe. Reviewed on: 23rd May 2025

An excellent company helping customers to spread the...

An excellent company helping customers to spread their debt with affordable payments. With the clients becoming debt free much quicker . Reviewed on: 23rd May 2025

Life changing support

Stepchange Charity has helped to turn my life around. I had and still have significant debt however I have, with the help of the charity arranged a repayment plan that I can afford. Reviewed on: 23rd May 2025

I had a restructure at my employment, which saw me g...

I had a restructure at my employment, which saw me go from £24,000 a year to £10,000. I was paying a lot a month for my debt £750 a month . I sank into a deep depression. After a while I found Stepchange who were awesome. They took note of the debts and took a detailed income and expenditure They told me how much I could afford comfortably, whilst still able to afford to live. They saved my life, my marriage and my home! Reviewed on: 23rd May 2025

It was so easy to complete the application.

It was so easy to complete the application. It was such a relief to be back in control of my finances Reviewed on: 23rd May 2025

Best decision.

Advisers were very pleasant and helpful. They really helped to make everything manageable and get on top of things. Have recommended to lots of people since as the assistance was invaluable. Reviewed on: 23rd May 2025

Professional and empathetic of your position.

Professional and empathetic of your position. Always ready to listen, especially a valued trait in times of stress Reviewed on: 23rd May 2025

They were compassionate, very helpful and supportive...

They were compassionate, very helpful and supportive in all ways. Vasrious options were presented so that one could make an informed choice and selcetthe one lost approriate for one's need. Reviewed on: 23rd May 2025

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