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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Best decision.

Advisers were very pleasant and helpful. They really helped to make everything manageable and get on top of things. Have recommended to lots of people since as the assistance was invaluable. Reviewed on: 23rd May 2025

Professional and empathetic of your position.

Professional and empathetic of your position. Always ready to listen, especially a valued trait in times of stress Reviewed on: 23rd May 2025

They were compassionate, very helpful and supportive...

They were compassionate, very helpful and supportive in all ways. Vasrious options were presented so that one could make an informed choice and selcetthe one lost approriate for one's need. Reviewed on: 23rd May 2025

Don’t be embarrassed to ask!

We started out in a desperate state, we didn’t know what to do. The friendly team at Stepchange helped us clear all our debts and now we have finally paid everything off we can move forward in great position. Don’t be embarrassed to get help. Best thing we ever did. Reviewed on: 23rd May 2025

Very professional.

Always get the answer's that I need.very easy to get a response in a very little time. Reviewed on: 23rd May 2025

We were in crisis through sudden severe ill health a...

We were in crisis through sudden severe ill health and stepchange saved our lives and our children, thank you. Reviewed on: 23rd May 2025

Fantastic service

Fantastic service and brilliant support year on year and has made life easier Reviewed on: 23rd May 2025

It was so easy to do and made my life...

It was so easy to do and made my life a lot easier Reviewed on: 23rd May 2025

I have always had a lot of help from Step change.

I have always had a lot of help from Step change. They have helped me a lot over these past 8 years. They are very friendly and help you feel at ease, despite having debt problems. They helped me to set up a budget and I have got my debts down. Reviewed on: 23rd May 2025

Step change saved me from bankruptcy

Step change saved me from bankruptcy Reviewed on: 23rd May 2025

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