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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18645 reviews)

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4.92

Based on 18,644 reviews, last reviewed 23rd Jun 2026

188400% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I have always been treated nicely when I call , as t... I have always been treated nicely when I call , as this is a stressful time for me, it had helped me carry on with work without worrying as much altho... Read more Reviewed on: 23rd June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18645)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Best debt management company !

I absolutley could not recommend stepchange enough! It gave me my life back . My mental state is improving and I have a feeling of hope again. The advisers are always really helpful , understanding and respectful. And extremely professional . I always get correct information and a right advice . I felt like I was drowning in my debt and that there's no way out for me . My mental health and physical health suffered so much , but since my debt management plan comes into place I feel I'm free and I have control and way out . I'm so grateful for all the help and guidance . Reviewed on: 23rd May 2025

A weight lifted

Helped me understand all the different options and chose the right one for me, has helped me feel like a great weight has been lifted Reviewed on: 23rd May 2025

Amazing experience

As soon as I contacted Step Change they put me at ease & really helped when I was so stressed Reviewed on: 23rd May 2025

A massive help when I was really in need as I did no...

A massive help when I was really in need as I did not know where to turn Reviewed on: 23rd May 2025

Easy to join the scheme and very friendly staff.

Easy to join the scheme and very friendly staff who put you at ease no matter how much you are in debt Reviewed on: 23rd May 2025

Step change has literally saved my life.

Step change has literally saved my life....the help o get is amazing and the staff are always very happy to help Reviewed on: 23rd May 2025

Take the 1st step

I was overwhelmed with my debt, Stepchange gave me an attainable plan of action and took the stress and worry away. When my circumstances changed they were able to adjust my plan to an affordable amount. They're always there and always supportive and helpful Reviewed on: 23rd May 2025

Made it out the other side

Getting the piece of mind that things were no longer spiralling out of control and Step Change having the knowledge and know how on dealing with the many differing and various companies involved in the debt was a huge relief of pressure. Reviewed on: 23rd May 2025

Brilliant very happy with service

Brilliant very happy with service Reviewed on: 23rd May 2025

Always helpful and polite.

Always helpful and polite.stop telling people to write more Reviewed on: 23rd May 2025

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