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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Paying interest to clearing my debt in 4 yaars

4 years ago I was no where near figuring out how to solve my financial issues. Amongst other charities I got to know about stepchange and one phone call helped me to get it all started. After initial paperwork everything was done by stepchange dealing with banks and providers. All I had to do was send a few copies of letters received by banks etc. to keep them in the loop. Once things started rolling for few months I didn't need to do anything. Direct debit payment to stepchange was the only thing I needed to keep on top. Hopefully I'm 3 months I'll be fully debt free. Only regret is why didn't I know about this and do it sooner. Reviewed on: 23rd May 2025

Stepchange provides a vitally important service in a...

Stepchange provides a vitally important service in a professional and compassionate manner. Reviewed on: 23rd May 2025

They changed my life

I felt like my world was falling apart before I spoke to step change, but they really helped me and found the best plan for me, I don’t know what I would have done without their help. Reviewed on: 23rd May 2025

Excellent

I was struggling to keep up with payments for things so I then decided to sign up with stepchange and it has been very helpful and less stressful Reviewed on: 23rd May 2025

Step change literally saved my life.

Step change literally saved my life. I was drowning in debt after debt letter. Interest piling up. It was crushing however after speaking with step change and being with them on a DMP for a couple years now the end is actually in site and I will be debt free in two years Reviewed on: 23rd May 2025

Really good and really helpful thank you so so much...

Really good and really helpful thank you so so much Reviewed on: 23rd May 2025

Peace of mind

They don't judge you, and after going through StepChange I can now breathe a sigh of relief that I'm actually clearing my debts and no longer have to worry about those dreaded letters and demands coming through the letterbox. I don't even have to contact my debtors StepChange even take that worry away from you. Reviewed on: 23rd May 2025

From my first contact I was made to feel supported a...

From my first contact I was made to feel supported and the stress was lifted it was such an amazing experience I can’t thank step change enough you didn’t make me feel embarrassed or ashamed at any time just well supported I can’t thank you all enough Reviewed on: 23rd May 2025

Professional and extremely helpful

Professional and extremely helpful Reviewed on: 23rd May 2025

So helpful

From initial contact to getting a plan in place, full support and explanations all the way, thoroughly put me at ease and guided step by step. Reviewed on: 23rd May 2025

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