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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917425983910713329 (18644 reviews)

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4.92

Based on 18,644 reviews, last reviewed 23rd Jun 2026

188400% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I have always been treated nicely when I call , as t... I have always been treated nicely when I call , as this is a stressful time for me, it had helped me carry on with work without worrying as much altho... Read more Reviewed on: 23rd June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18644)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Suicidal to living again.

StepChange made me change from suicidal to supported with a plan to follow. I have been with them 4 years now with 2 to go until I am debt free. The budget they drew up for me took into account the costs of my therapy dog (I thought he would have to go back to the charity that brought him into my life) and, after a long period of illness and being in hospital, reviewed my budget to allow me 2 carers which the NHS had been supplying but lost when I was discharged back into community care. Reviewed on: 23rd May 2025

Path forward.

I was scared and overwhelmed having been left with a debt mountain by my husband.I was left to bring the children up with limited means and debt..The debt demands were stressful. I took them to step change who helped negotiate a way forward. 9 years on I've nearly paid my debt off and can see a brighter future..My advice would be to face the debt with an advisor and be realistic on a way through it. Debt is something embarrassing but you will find you are not alone. Reviewed on: 23rd May 2025

StepChange helped me with a DMP to carry on paying m...

StepChange helped me with a DMP to carry on paying my debts, after becoming seriously ill and was not able to work this made my income fall making it impossible for me to pay my debts Reviewed on: 23rd May 2025

They help with my peace of mind, recommend them to e...

They help with my peace of mind, recommend them to everyone who needs help. Reviewed on: 23rd May 2025

Life savers.

Life savers. They took away all the worry Reviewed on: 23rd May 2025

Excellent service

I didn’t feel happy with my debts and it was embarrassing contacting stepchange but I’m so glad I did. Everyone I have spoken to has been so friendly and I never felt judged they understood what I was feeling and helped with by taking control of my debts and they contacted all my creditors which took away my stress. I have 1 payment to make each month. I have been helped every step of the way Reviewed on: 23rd May 2025

I was in such a mess with debt and really didn't kno...

I was in such a mess with debt and really didn't know where to turn.i found out about step change there help and advice has been invaluable.they really don't make you feel bad about your financial situation but help to set an affordable plan to pay your creditors ,they do all the work on your behalf at no cost to yourself.i now pay a set amount each month which is affordable and doesn't leave me short and my creditors ate paid .I now have peace of mind and no debt letters arriving which I dreaded the post coming .step change do not judge so id advise anyone in the same situation to contact Step change for peace of mind ,they are non judgemental,helpful I really cannot thank them enough . Reviewed on: 23rd May 2025

The team are very helpful and knowledgeable.

The team are very helpful and knowledgeable. Its taken a big weight off my shoulders and my mental health has improved 10/10 Reviewed on: 23rd May 2025

Kind considerate staff showing a lot of empathy for...

Kind considerate staff showing a lot of empathy for your customers. Made the whole process painless in 6 months I will have paid off a very large dept thanks to step change I couldn’t have done it without e. Reviewed on: 23rd May 2025

Very good service Staff very friendly and help full...

Very good service Staff very friendly and help full very quick service Reviewed on: 23rd May 2025

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