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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16783 reviews)

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4.95

Based on 16,783 reviews, last reviewed 16th May 2026

99450% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great Charity After years of sleepless nights worrying about money troubles, we are now on track to pay off our debts gradually. so glad we contacted Stepchange, th... Read more Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16783)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stepchange are amazing.

Stepchange are amazing. The call handlers are so understanding and reassuring. They’ve helped me twice with no judgement. They put your mind at ease! Reviewed on: 15th May 2024

Helpful and understanding

Helpful and understanding, continued help and afvise Reviewed on: 15th May 2024

SC have been really helpful and taking a lot of stre...

SC have been really helpful and taking a lot of stress from having to handle my debt. Thanks so much to the step change team! Reviewed on: 15th May 2024

Great help sorting finances out to get debt free and...

Great help sorting finances out to get debt free and for listening through the hard times. Reviewed on: 15th May 2024

It gives peace of mind when needed and helps stops t...

It gives peace of mind when needed and helps stops the pressure from phone calls and letters. I didn't know which way to turn. But a friendly person at the end of a phone line helping you get back on track. Reviewed on: 15th May 2024

After we lost 50% of our income due to an Industrial...

After we lost 50% of our income due to an Industrial injury Step Change were our financial lifeline. Reviewed on: 15th May 2024

Life changing absolutely brilliant service

Life changing absolutely brilliant service Reviewed on: 15th May 2024

Take the stress out of debt!

Excellent service, contacted two creditors and made an arrangement. Took so much stress out of the whole experience. Would recommend to anyone suffering with mounting debts in these challenging times. Reviewed on: 15th May 2024

They make it very easy to manage my debt

They make it very easy to manage my debt Reviewed on: 15th May 2024

Excellent service.

Very helpful and friendly advisors that really put my mind at rest. Reviewed on: 15th May 2024

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