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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

The team are very helpful and knowledgeable.

The team are very helpful and knowledgeable. Its taken a big weight off my shoulders and my mental health has improved 10/10 Reviewed on: 23rd May 2025

Kind considerate staff showing a lot of empathy for...

Kind considerate staff showing a lot of empathy for your customers. Made the whole process painless in 6 months I will have paid off a very large dept thanks to step change I couldn’t have done it without e. Reviewed on: 23rd May 2025

Very good service Staff very friendly and help full...

Very good service Staff very friendly and help full very quick service Reviewed on: 23rd May 2025

They took my problems away from me, and helped.

They took my problems away from me, l had been struggling and after the agreement was made a big weight was out of my shoulders Reviewed on: 23rd May 2025

Always been helpful, there when you need them most

Always been helpful, there when you need them most Reviewed on: 23rd May 2025

Can’t believe how helpful the staff were - really ch...

Can’t believe how helpful the staff were - really changed my sad life Reviewed on: 23rd May 2025

Excellent service.

Excellent service. Have Debt Management Plan which Stepchange set up free of charge. Reviewed on: 23rd May 2025

Life Savers!

From the first phone and throughout the whole process I felt respected and valued as a client and individual. StepChange stopped me from going mad with worry to being able to focus on the future. They were patient when I cried whilst talking to them and understood the mental strain and anxiety I was felling which was at times overwhelming. Reviewed on: 23rd May 2025

I was in a terrible situation with my financial affa...

I was in a terrible situation with my financial affairs as all of sudden my employment status was changed. Was struggling and looking for an opportunity to come out with my bad experience. I was having trouble with my creditors then through government website came across Step Change debt charity. From the very first moment I contacted them they provided me the right guidance and now I am settling my creditors to best of my abilities hence having a relief. Thanks to Step Change. Reviewed on: 23rd May 2025

Takes the stress away of dealing with creditors

Quick and easy to do, all online. Having someone manage this process takes the stress away of dealing with creditors and sets you on the path to debt free. Reviewed on: 23rd May 2025

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