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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

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4.92

Based on 18,647 reviews, last reviewed 26th Jun 2026

188550% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Fantastic service, very easy to complete the applica... Fantastic service, very easy to complete the application process. Reviewed on: 26th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

Takes the stress away of dealing with creditors

Quick and easy to do, all online. Having someone manage this process takes the stress away of dealing with creditors and sets you on the path to debt free. Reviewed on: 23rd May 2025

Been with them some time.

Been with them some time. Great service and works well for me. Reviewed on: 23rd May 2025

Don't delay, contact them today

Any issue is dealt with quickly and efficiently with approriate guidance where necessary Reviewed on: 23rd May 2025

Excellent service.

Excellent service.made me feel “human again” Reviewed on: 23rd May 2025

Very easy and straight forward to fill in online no...

Very easy and straight forward to fill in online no speaking on the phone Reviewed on: 23rd May 2025

Awesome people

So professional every time that you phone them so caring, listen and always there to help Reviewed on: 23rd May 2025

So grateful for the help and the relief of stress go...

So grateful for the help and the relief of stress going down. Reviewed on: 23rd May 2025

I was so overwhelmed and I didn’t even know where to...

I was so overwhelmed and I didn’t even know where to go or where to start after a really tough few years but stepchange made it so straightforward and easy and instantly put me at ease. Reviewed on: 23rd May 2025

Reliable and professional.

Reliable and professional. Always polite and accommodating Reviewed on: 23rd May 2025

Thank You So Much

Thank goodness I found you as I was at my whits end until your sympathetic and knowledgable staff helped sort things out. Non judgmental and always happy to help, StepChange has been a life saver. Reviewed on: 23rd May 2025

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