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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16783 reviews)

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4.95

Based on 16,783 reviews, last reviewed 16th May 2026

99450% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great Charity After years of sleepless nights worrying about money troubles, we are now on track to pay off our debts gradually. so glad we contacted Stepchange, th... Read more Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16783)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Sleeping at nught again

Well, as stated in the Martin Lewis Money Sjhow, once a DMP was setup, I could sleep at night again. Reviewed on: 15th May 2024

So easy to set up and is managed so proficiently...

So easy to set up and is managed so proficiently Reviewed on: 15th May 2024

Step change has helped us get out of debt quicker.

Step change has helped us get out of debt quicker. Rather than 10 years they were able to help us pay off our debts in 4.5 years. All of the money we paid them was split between all of the people we owed money to, not like another company we used who took half of what we paid in. Everyone we have spoken with has been very friendly, understanding and so helpful. Reviewed on: 15th May 2024

The team at step change changed my life, before I wa...

The team at step change changed my life, before I was worrying about debt on a constant basis, worrying everything I had would be taken away from me, the team helped me to set-up a debt management plan that helped me settle my finances! I constantly speak with people that mention debt struggles and recommend step change every time :) Reviewed on: 15th May 2024

My experience so far is perfect, everything is under...

My experience so far is perfect, everything is under control I have no longer anxiety about my debts and when support is needed it is to find it. Reviewed on: 15th May 2024

StepChange were there at a very difficult time.

StepChange were there at a very difficult time in my life when I lost my husband to cancer and my finances were in limbo. They gave me sound advice at that time and continue to support me in satisfying my creditors. Reviewed on: 15th May 2024

I'm a vulnerable person who suffers with anxiety and...

I'm a vulnerable person who suffers with anxiety and depression and the team have been amazing and hassle free, I was overwhelmed by everything to pay and sort and now I have one reasonable payment and manageable Reviewed on: 15th May 2024

Brilliant thoughtful advice.

Brilliant thoughtful advice. Really helped me establish a workable debt management plan. Sympathetic staff but very professional. I'm so glad I contacted Stephanie. I would wholeheartedly recommend StepChange to anyone who had a debt management problem. Reviewed on: 15th May 2024

Excellent Customer Service

They’ve been a great support in assisting me with my debt payments. Reviewed on: 15th May 2024

Relieved about not worrying about money

I feel really good and not stressed out with every days of worrying about creditors on my back Reviewed on: 15th May 2024

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