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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Lost my business in 2018 covid etc step change helpe...

Lost my business in 2018 covid etc step change helped me as it was on credit cards they give you peace of mind 10 out of ten Reviewed on: 23rd May 2025

Been a great help during a difficult time

Been a great help during a difficult time Reviewed on: 23rd May 2025

Fantastically helpful.

Fantastically helpful. The man that u spoke to initially was really helpful, explained my options in detail and didn’t make me feel silly for my situation. Reviewed on: 23rd May 2025

Stepchange are amazing.

Stepchange are amazing. Cannot recommend highly enough. No judgement, just straight upfront advise and assistance. Reviewed on: 23rd May 2025

Financial support

They have helped me get back on my feet and advise me when I have doubts. Reviewed on: 23rd May 2025

Secured my financial future, saved me and my marriage.

Secured my financial future, saved me and my marriage. Reviewed on: 23rd May 2025

Very helpful and friendly.

Very helpful and friendly. Help with all my questions. On phone or email. Reviewed on: 23rd May 2025

It's more than i expected, I've been helped to contr...

It's more than i expected, I've been helped to control my spending and realise how my needs outweigh my wants. I have not used credit ever since I started, kept my credit score stable, and helps me to understand how debt can be made easier to resolve. Reviewed on: 23rd May 2025

Good, friendly, helpful and supportive

Good, friendly, helpful and supportive Reviewed on: 23rd May 2025

STEPCHANGE

Stepchange have been fantastic in helping with my debts. Fantastic advise and have put my worries at rest. Reviewed on: 23rd May 2025

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