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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18645 reviews)

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4.92

Based on 18,644 reviews, last reviewed 23rd Jun 2026

188400% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I have always been treated nicely when I call , as t... I have always been treated nicely when I call , as this is a stressful time for me, it had helped me carry on with work without worrying as much altho... Read more Reviewed on: 23rd June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18645)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

step change helped me as per my present situation, e...

step change helped me as per my present situation, explained every questions patiently Reviewed on: 23rd May 2025

Grateful for the assistance.

Grateful for the assistance. They are very helpful. Reviewed on: 23rd May 2025

Step Change has made such a difference.

Step Change has made such a difference. I no longer feel overwhelmed or anxious about my finances. They gave me honest and helpful advice about how to deal with my money worries. Reviewed on: 23rd May 2025

Excellent advice, great customer services

Excellent advice, great customer services Reviewed on: 23rd May 2025

Fantastic support and advice

I was in the pit of despair about my financial situation. I was advised to speak to Stepchange. I can honestly say that it was a life saver. I now sleep better and my mental health is back on track and there is a light at the end of the tunnel Reviewed on: 23rd May 2025

I was in debt and step change got me debt free and w...

I was in debt and step change got me debt free and were there every step of the way Reviewed on: 23rd May 2025

StepChange - LifeChange

When I ran a business back in the 80s, I forever gave all customers the best service imaginable. That did not stop an Indian restaurant chain taking me to the cleaners for £110K. My life spiralled downwards, taking out large loans from certain banks . I lost control of the accumulated debts, having Court Orders and the like. I was recommended to go to StepChange. Without any exaggeration my life started to come together. Agreed amounts would be paid to the companies that I finished up, in debt to. StepChange saved my life. I am not a melodramatic person, I am simply aying it as it is. Do not hesitate to give them a call to discuss your circumstances and you will never look back! Reviewed on: 23rd May 2025

Professional staff, excellent communication, underst...

Professional staff, excellent communication, understanding,thank you very much. Reviewed on: 23rd May 2025

Great team, great service, non judgemental.

Great team, great service, non judgemental. Felt like a weight off my mind when my plan was in place. Reviewed on: 23rd May 2025

BEST THING I DONE

It was the best thing I ever did by getting in contact now I am debt free learnt my lesson and never going back. Reviewed on: 23rd May 2025

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