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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18645 reviews)

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4.92

Based on 18,644 reviews, last reviewed 23rd Jun 2026

188400% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I have always been treated nicely when I call , as t... I have always been treated nicely when I call , as this is a stressful time for me, it had helped me carry on with work without worrying as much altho... Read more Reviewed on: 23rd June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18645)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

When I spoke to stepChange.

When I spoke to stepChange they put my mind at ease and a relief . Reviewed on: 23rd May 2025

Someone to turn to when vulnerable.

In a moment of vulnerability and extreme distress, I was pointed out to a service that would easy my financial burdens. I made the right choice by choosing stepchange. Reviewed on: 23rd May 2025

Life need not be difficult.

Stepchange can change your life, dealing with all the pressure and challenges you may be facing in life with credit. Absolutely amazing work the staff do and support you all the way. Reviewed on: 23rd May 2025

very helpful.

very helpful. put me on the right path Reviewed on: 23rd May 2025

Literally Life Saving - Thank you

When I got to stepchange, I had just been released from a mental health institution after suffering from depression and anxiety for a while. Finances were the only thing stopping me from moving on and living life fully. I got in touch with Stepchange and I can remember crying when they told they could help me. The relief they provided is genuinely one of the reasons I am able to live a normal and happy life. Reviewed on: 23rd May 2025

Very friendly helpful , they save me when I was comp...

Very friendly helpful , they save me when I was completely lost Reviewed on: 23rd May 2025

Support without judgement

Very supportive, understanding staff, none judgmental, just helpful!!! Reviewed on: 23rd May 2025

They help but U still take to Ur creditors

They are helping me but more often than enough I am still required to call debtors up and speak to them directly if there’s a problem. At times I wonder why we need a debt management agency. I had hope that I could speak directly your step change and they’d be the ones to speak to my creditors. However this isn’t the case - all they do is make the offer of payments and make the payments. I wasn’t told that one of my creditors had refused a payment plan and ended up overwhelmed and crying numerous times. I’m now resolved that if there’s a problem either me or my daughter has to call the credit card company and then call step change and sometimes even go back and to between them. This is why I wonder why we need to have them involved but it seems to give the credit card company some sort of reassurance and that allows me to just have one payment taken and shared between 3 so it’s easier . Reviewed on: 23rd May 2025

Everyone I spoke to was so kind and gave me hope to...

Everyone I spoke to was so kind and gave me hope to be able to sort my life out. Reviewed on: 23rd May 2025

Calmed choppy waters.

They helped calm very choppy waters. If you know, you know. Reviewed on: 23rd May 2025

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