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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18673 reviews)

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4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Excellent StepChange went through everything with me...

Excellent StepChange went through everything with me and put my mind at rest Once I had told them how much and who I owed it to they worked out how much I should pay each one they then contact the different companies who accepted the payments. Glad I went with StepChange it was so easy to talk to them Reviewed on: 27th May 2026

Removed the scary and the complicated!!

Made what was expected to be a lengthy, stressful and complications process so simple. Lifted a very dark cloud and weight. Thank you so much. Reviewed on: 27th May 2026

Simply perfect

Was a very good experience, staff was always calm and understanding the situation, from me is a 10 . Is give you peace of mind whit finance . Reviewed on: 27th May 2026

Cannot recommend them enough

I contacted Stepchange due to debt issues, compounded by Covid. I honestly wish I'd got in touch with them two years earlier. What looked like a daunting process was made simple, manageable and the advice is clear, straightforward and honest. Life instantly got better and whilst there's been a long road to travel, Stepchange have not only made it possible but they made it as easy as anything like this can be. Reviewed on: 27th May 2026

Helpful understanding respectful and not judgmental...

Helpful understanding respectful and not judgmental makes you feel like it can be sorted no matter how difficult. Reviewed on: 27th May 2026

Stepchange have helped me with all my debts, they ha...

Stepchange have helped me with all my debts, they have given me peace of mind knowing that now I can afford to pay my debts whilst still having money to live on. Reviewed on: 27th May 2026

They are supportive, understanding and patience.

They are supportive, understanding and patience. Reviewed on: 27th May 2026

It’s been ok it can improve

It’s been ok it can improve across customer service and digital services by having a better digital experience and having customer service to support it Reviewed on: 27th May 2026

Very supportive & positive service f...

I've always had very supportive & positive service from step change. There is no judgement, just practical knowledge & helpful advice. They know the right question to ask, even reminding you of items you need to include on your dmp Reviewed on: 27th May 2026

A great help during a dark time

I've found StepChange to be supportive, understanding and knowledgeable. They're true saints. Reviewed on: 27th May 2026

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