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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917233801447100439 (18643 reviews)

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4.92

Based on 18,642 reviews, last reviewed 23rd Jun 2026

188350% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Thanks to stepchange I can sleep again at night Thanks to stepchange I can sleep again at night Reviewed on: 23rd June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18643)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

The only sensible way to proceed if you find yoursel...

The only sensible way to proceed if you find yourself in a scary debt situation. Reviewed on: 23rd May 2025

Not sure I would have managed without step change.

Not sure I would have managed without step change. Reviewed on: 23rd May 2025

Great help when I needed help.

Great help when I needed help. They understood me Reviewed on: 23rd May 2025

Step change are very helpful when you need to speak...

Step change are very helpful when you need to speak to them we have been with them years Reviewed on: 23rd May 2025

I had big debts did not know what to do sleepless ni...

I had big debts did not know what to do sleepless nights stepchange made it easy thank you Reviewed on: 23rd May 2025

Brilliant team

I have been with step change for the last 2 years and they have been brilliant. They are so understanding especially when struggling or under pressure. I will recommend anyone struggling to manage their debt to try step change. Reviewed on: 23rd May 2025

Quite simply amazing, they helped me with everything...

Quite simply amazing, they helped me with everything and make life a little easier Reviewed on: 23rd May 2025

Thank you Stepchange!

At the start of my journey with step change I was in a very bad place mentally and felt as though I was drowning in debt. I can confidentially say that this company is hands down the most amazing charity and has worked wonders for me sorting my finances and not only that - really helped me to improve my mental health so thank you. Reviewed on: 23rd May 2025

They listen to your concern patiently and gives best...

They listen to your concern patiently and gives best advice as per your requirement Reviewed on: 23rd May 2025

Great customer service

Great customer service and advice they take care of all the creditors so you don’t have to deal with them Reviewed on: 23rd May 2025

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