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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917233801447100439 (18643 reviews)

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4.92

Based on 18,642 reviews, last reviewed 23rd Jun 2026

188350% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Thanks to stepchange I can sleep again at night Thanks to stepchange I can sleep again at night Reviewed on: 23rd June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18643)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Felt totally overwhelmed, mentally stressed .

Felt totally overwhelmed, mentally stressed .... Step Change were so understanding and empathetic - totally unjudgemental. Reviewed on: 23rd May 2025

Life saver

Was depressed because of heavily in debts but step change steps in and made my life worth living again Reviewed on: 23rd May 2025

They helped me through a rough time and really took...

They helped me through a rough time and really took the pressure off me as i was feeling really stressed with my debts just increasing with interest, they made me feel more in control and helped me so much and found it really easy to deal with them as they didn’t judge me either thank you step change Reviewed on: 23rd May 2025

I was worried and anxious about my debts before goin...

I was worried and anxious about my debts before going to Step Change, but since joining them and them drawing up a plan to help me manage my debts, it has helped settle and have hope for the future with a clear plan. Reviewed on: 23rd May 2025

S free and feel like Simon be is on your side a...

Stress free and feel like Simon be is on your side and a helping hand Reviewed on: 23rd May 2025

Very helpful and none judgmental

Very helpful and none judgmental Reviewed on: 23rd May 2025

Great organisation all round

They’ve been incredible for the entire journey from being 20k in debt to 5 in under 4 years. I’m in a position now where I can realistically be clear of debt this year. This would not have been possible without them Reviewed on: 23rd May 2025

Did not know where to turn

I was heavily in debt and did not know which way to turn i couldn't sleep i dreaded the kids needing anything out of very little money we had, I struggled at Christmas and birthdays, I called Step change and was very embarrassed about my situation and when I had to tell them how much debt I was in I felt even worse, however the staff were lovely non judgemental, caring reassuring and made me feel at ease. I would highly recommend stepchange without them I don't know where I would be probably getting into more debt, now after7 years I am completely debt free and enjoying life I am not anxious anymore or ashamed and can sleep better, if this sounds like you please give it a go you will never look back and never regret it Reviewed on: 23rd May 2025

Very happy with stepchange, they've taken alot of st...

Very happy with stepchange, they've taken alot of stress away Reviewed on: 23rd May 2025

Couldn't be more helpful

I was in a dire position through no fault of my own previously on a debt management plan paying £100 a month in fees,upon finding stepchange that has changed and now the money I pay to them only goes to the debtors which has helped ten fold with the mental stress debt causes,in 2 years I shall be debt free and it'll stay that way! Reviewed on: 23rd May 2025

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