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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Step change are very helpful when you need to speak...

Step change are very helpful when you need to speak to them we have been with them years Reviewed on: 23rd May 2025

I had big debts did not know what to do sleepless ni...

I had big debts did not know what to do sleepless nights stepchange made it easy thank you Reviewed on: 23rd May 2025

Brilliant team

I have been with step change for the last 2 years and they have been brilliant. They are so understanding especially when struggling or under pressure. I will recommend anyone struggling to manage their debt to try step change. Reviewed on: 23rd May 2025

Quite simply amazing, they helped me with everything...

Quite simply amazing, they helped me with everything and make life a little easier Reviewed on: 23rd May 2025

Thank you Stepchange!

At the start of my journey with step change I was in a very bad place mentally and felt as though I was drowning in debt. I can confidentially say that this company is hands down the most amazing charity and has worked wonders for me sorting my finances and not only that - really helped me to improve my mental health so thank you. Reviewed on: 23rd May 2025

They listen to your concern patiently and gives best...

They listen to your concern patiently and gives best advice as per your requirement Reviewed on: 23rd May 2025

Great customer service

Great customer service and advice they take care of all the creditors so you don’t have to deal with them Reviewed on: 23rd May 2025

Felt totally overwhelmed, mentally stressed .

Felt totally overwhelmed, mentally stressed .... Step Change were so understanding and empathetic - totally unjudgemental. Reviewed on: 23rd May 2025

Life saver

Was depressed because of heavily in debts but step change steps in and made my life worth living again Reviewed on: 23rd May 2025

They helped me through a rough time and really took...

They helped me through a rough time and really took the pressure off me as i was feeling really stressed with my debts just increasing with interest, they made me feel more in control and helped me so much and found it really easy to deal with them as they didn’t judge me either thank you step change Reviewed on: 23rd May 2025

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