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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Easy to deal with, efficient service.

Easy to deal with, efficient service. Reviewed on: 23rd May 2025

Very good communication easy to talk to and helpful

Very good communication easy to talk to and helpful Reviewed on: 23rd May 2025

Excellent Company

Wish I’d have had the courage to contact step change earlier. Excellent service and friendly understanding staff. It has been a weight off my shoulders with spiraling uncontrollable debt. Reviewed on: 23rd May 2025

Excellent staff very informative

Excellent staff very informative Reviewed on: 23rd May 2025

StepChange are fantastic

StepChange are fantastic… everything is done online quickly and promptly. You feel you are in control of your finances again. Not sure what I’d have done without their help and guidance. Thank you Reviewed on: 23rd May 2025

Clear goals and sound advice.

Clear goals and sound advice....... Reviewed on: 23rd May 2025

I was in a very bad way financially I contacted cab...

I was in a very bad way financially I contacted cab and they gave me the number for step change ,I had never heard of them.Step change have been brilliant. I was making myself ill with worries at the time. Reviewed on: 23rd May 2025

Back in control

From not sleeping due to worrying now all in one place Reviewed on: 23rd May 2025

Struggling to keep on top!

Struggling with keeping on top of credit cards and spiralling out of control. Stepchange were brilliant from the start with super kind people at the end of the phone. Good advice and support with process dealing with debtors for you. Keep in contact with debtors to though when letters arrive. Sorted debt management plan and even though money worries are still there feel more confident I can get through this. Reviewed on: 23rd May 2025

Helped sort my life out.

Helped sort my life out. Have a proper budget sorted and able to sleep at night. Took pressure of me and family as regards reducing monthly payments and being afraid to open letters in the post. Reviewed on: 23rd May 2025

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