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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Staff at stepchange are very helpful and compassion

Staff at stepchange are very helpful and compassion Reviewed on: 1st May 2024

Great debt management service , stops the hassle and...

Great debt management service , stops the hassle and worry from owing credit card debt that has spiralled out of control (mostly because of their charges)! Reviewed on: 1st May 2024

Excellent service

Very professional service. They are very helpful. Reviewed on: 1st May 2024

Could be better

I am overall pleased with the help I have received with my debts. If an issue arises I am responsible for contacting my creditors which is challenging with anxiety issues so I would rather they offered this service. Reviewed on: 1st May 2024

Simple and easy to use.

Very easy to understand and access to my account is simple. Reviewed on: 1st May 2024

Life help

I had a large debt which i was having trouble making the payments on . Stepchance helped me get it sorted out . Reviewed on: 1st May 2024

As a disabled person with Aggressive Multiple Sclero...

As a disabled person with Aggressive Multiple Sclerosis and other conditions, this company and number one are the people who have been working to help me… saved my life.. Many thanks Reviewed on: 1st May 2024

I have considerable debt & its was adding to my exis...

I have considerable debt & its was adding to my existing mental health problems. It has helped considerably, my mental health , whilst still considerable, it’s one less thing to over worry. Reviewed on: 1st May 2024

I was very worried and frightened I could not cope f...

I was very worried and frightened I could not cope financially. They put my mind at rest Reviewed on: 1st May 2024

They help me repay my debts with manageable payments...

They help me repay my debts with manageable payments with I can afford and also They give you right advice about your debts and how to become debts free Reviewed on: 1st May 2024

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