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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Always helpful if I'm having a bad month and overall...

Always helpful if I'm having a bad month and overall service is great. Reminders for new review is helpful, but I always remember and tend to complete it before time. Reviewed on: 23rd May 2025

Stepchange!

Have always been professional, helpful and friendly. A great company. Reviewed on: 23rd May 2025

excellent

Made the stress go and so easy to talk to about all the stuff your suffering Reviewed on: 23rd May 2025

Was a bit overwhelmed with my debt problem,but they...

Was a bit overwhelmed with my debt problem,but they talked me through it and sorted it out ,also get regular reviews to see if all ok ,also easy to get in contact with if anything changes. Reviewed on: 23rd May 2025

Help me to know how to spend my money.

Help me to know how to spend my money. Reviewed on: 23rd May 2025

Extremely happy with stepchange

Extremely happy with the customer experience I’ve received, especially with Andy over the phone who helped explain a situation I needed advice on. Reviewed on: 23rd May 2025

Just very helpful and understanding realistic.

Just very helpful and understanding realistic. A burden off. Easy to make changes and adapt plan if situation changes. There is a light at tge end of the tunnel. Every adviser listened and were understanding. Not rushed. Reviewed on: 23rd May 2025

They can help

Only light I seen was when spoken with step changes regarding my debts. Reviewed on: 23rd May 2025

Great help!

Great help! I did not know about this service, and oh my! They truly saved me when I needed the most. I cannot thank them enough! Reviewed on: 23rd May 2025

You helped me to breathe again, .

You helped me to breathe again, wrapped me in a comforting blanket. Handled my case excellently. I would definately recommend you to anyone. Reviewed on: 23rd May 2025

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