Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

View other StepChange products

4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

stepchange changed my life .

stepchange changed my life . always had great dealings with assisting me and my worry s. i always felt they never judged me and always gave me help and advice for the best outcome. im nearly at the end of my dmp and it has been the best thing i did. amazing charity always fast at retrieving emails and help when needed can t thank the charity enough Reviewed on: 23rd May 2025

Non judgemental and effective advice easy online acc...

Non judgemental and effective advice easy online access. Reviewed on: 23rd May 2025

Genuinely didn’t know where to turn too or what to d...

Genuinely didn’t know where to turn too or what to do next as the worrying about my finances was affecting my mental health severely until a friend told me about this charity..I’m in a better place now mentally and can see a pathway to my future. Reviewed on: 23rd May 2025

Absolute god send.

Absolute god send. No judgement. Friendly and super efficient. Reviewed on: 23rd May 2025

Take back control without the stress

The whole process is as painless as possible and very simple to set up! Easy to manage your account, make revisions and stay on top of your payments. The flexibility Stepchange offers with regards to changes in circumstances for better or worse makes the DMP stress free and a higher likelihood of staying on track with becoming debt free Reviewed on: 23rd May 2025

A lot less stressful

A lot easier to have a DMP in place through Step Change than try to deal with creditors yourself Reviewed on: 23rd May 2025

I've always find the people to be very helpful and f...

I've always find the people to be very helpful and friendly and will help you with all your problems. Reviewed on: 23rd May 2025

Step Change never show judgement, only support.

Step Change never show judgement, only support. They treat people like human beings with courtesy and respect, unlike many creditors who show no consideration for people. Step Change offer a friendly ear, are transparent with their advice and provide guidance and support from the start. Reviewed on: 23rd May 2025

Took a weight off my mind.

Took a weight off my mind..explained everything in lay man's terms. Explained alternatives..telling me what was available and what would be better for my circumstance Reviewed on: 23rd May 2025

Peace of mind

They made me feel I could sleep at night and not have to worry about what was going to happen. Reviewed on: 23rd May 2025

Alternative products

Debt Collection
from Intrum 3.41 from 4 reviews
Debt Management
from DFH Financial Solutions 4.19 from 4 reviews
Debt Collection
from Darcey Quigley & Co 3.55 from 3 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub