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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16791 reviews)

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4.95

Based on 16,791 reviews, last reviewed 17th May 2026

99800% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent Brilliant service always there to help Reviewed on: 17th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16791)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

A brighter outlook for the future.

After experiencing severe financial difficulties, stepchange have been brilliant. They have done all the hard work in contacting my creditors and and coming up with a solution that finally shows some light at the end of the tunnel. I would have been lost without them. Reviewed on: 15th May 2024

StepChange: Debt management plan

Easy to use and detailed online form which made it a lot easier for me to understand my finances (e.g. monthly outgoings, expenditure etc.) Each step of the DMP application process along with its outcomes were clearly described. I also used their online live chat option for extra advice from a colleague, and got an informative and speedy response. They provide you with all the information you need, without excessively contacting you (I had an experience with another company that bombarded me with calls and emails). I feel this is important, as the subject of debt is difficult to deal and the last thing you need is added pressure. Reviewed on: 15th May 2024

StepChange has honestly changed my life.

StepChange has honestly changed my life. I was drowning in debt, as a young adult I took out lots of credit without thinking of the future consequences, I genuinely thought I’d be in debt for the rest of my life. I’m now just 8 months from clearing all of my debt and I couldn’t be happier. The plan was incredibly easy to set up, they did pretty much everything for me. I am so grateful to them and I wish I had taken the leap sooner. Reviewed on: 15th May 2024

Stepchange everytime

Stepchange are not only helpful snd knowledgeable but caring and understanding of your individual needs Reviewed on: 15th May 2024

Very highly recommended

Really polite & helpful. No judgement on my situation. Explained everything clearly and gave options available. Especially helpful in making sure all expenses were taken into account so there were no surprises later. I have already recommended StepChange to others regarding the types of help they give Reviewed on: 15th May 2024

Really helpful and kind.

Really helpful and kind. Everything was put into place quickly Reviewed on: 15th May 2024

Desperately in debt not quite out of debt but becaus...

Desperately in debt not quite out of debt but because of Stepchange I'm getting there. Reviewed on: 15th May 2024

Debt management plan

My debts become unmanageable, after contacting step change I decided a debt management plan was the best option for me. I now pay one monthly affordable payment, and my debt is manageable. When there has been a month where I have had an unexpected change in my financial circumstances, step change have been understanding and very helpful. Reviewed on: 15th May 2024

Took all my stress away, clear what I need to do to...

Took all my stress away, clear what I need to do to sort my credit issues Reviewed on: 15th May 2024

Stepchange have been brilliant sorting out a repayme...

Stepchange have been brilliant sorting out a repayment plan for our debt due to unforeseen circumstances. Reviewed on: 15th May 2024

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