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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18645 reviews)

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4.92

Based on 18,644 reviews, last reviewed 23rd Jun 2026

188400% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I have always been treated nicely when I call , as t... I have always been treated nicely when I call , as this is a stressful time for me, it had helped me carry on with work without worrying as much altho... Read more Reviewed on: 23rd June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18645)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Very content with the level of service

I am very content with the level of service that has been provided to me. Reviewed on: 23rd May 2025

Step Change have changed my life with finances 12 ye...

Step Change have changed my life with finances 12 years ago and I now have a few years to go. Amazing and thank you so much. Reviewed on: 23rd May 2025

Excellent and caring service

They helped me at a time when I was ill and highly stressed and sorted everything out for me. It didn’t take long to work out a debt management plan that I could afford to pay. Everyone I spoke to was very kind and encouraging. Reviewed on: 23rd May 2025

Good communication, empathic and supportive staff.

Good communication, empathic and supportive staff. Made the whole process much easier and I felt like a tonne of weight had been lifted off my shoulders after my initial phone call with Step Change. I was guided through available options for best outcome of my predicament. Reviewed on: 23rd May 2025

Don't struggle contact stepchance

Our problem started when interest rates went up. Our monthly money was all going on paying mortgage and bills. We hit rock bottom and thought we was going to have to sell our house or be evicted. Feeling very embarrassed we called step change and spoke to a very nice man who after getting emotional told us they were there to help. The process was easy and after giving them all our monthly outgoings and income , gave us three options to clear our debt. We chose the one most suited to us. Step change contacted all of the necessary people for us and worked out how much we would pay to them. Experience was informative and easy. We are happy with the service and would and have recommended them to others in difficulty. Don't feel embarrassed, contact them. Reviewed on: 23rd May 2025

help when i needed it filled in form and step change...

help when i needed it filled in form and step change done the rest Reviewed on: 23rd May 2025

A life back

Step change was able to take me out of my sleepless nights and stress they put me on top of my anxiety by providing me with a easy way that I can get me handing me debt Reviewed on: 23rd May 2025

Fantasic people

When I first got in touch I was very nervous because I felt I wasn't getting anywhere. But as soon as I got talking to the person from step change it all changed they went through everything with me and helped me such alot I felt at ease for the first time in ages I would recommend them to everyone Thank you Reviewed on: 23rd May 2025

Thank goodness.

Thank goodness. Stepchange. I was distraught when I first contacted them five years ago and they helped me out. It made me realise that I could get this situation resolved and it's probably been the best thing I ever did. Thank you. Reviewed on: 23rd May 2025

Very necessary service.

Very necessary service. StepChange are a great set of people. Reviewed on: 23rd May 2025

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