Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

View other StepChange products

4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Took away my worries by dealing with my debtors and...

Took away my worries by dealing with my debtors and setting up an affordable monthly plan. Thanks to debt plan I now have payed my debtors and have just been accepted for a new credit card and am now able to save a little money each month. Reviewed on: 23rd May 2025

Took the pressure off immediately.

Took the pressure off immediately. Allowed us to get on with our lives and pay off our debts while staying in control. Continue to support us and reviewing our situation, as we we are not debt free yet. Reviewed on: 23rd May 2025

I was recommended to StepChange as my mortgage renew...

I was recommended to StepChange as my mortgage renewed & the repayment went through the roof. Stepchange were non judgmental & helped with fielding all the chasing calls I was receiving & reduced my outgoings to an amount I could afford. Reviewed on: 23rd May 2025

An unbiased friend i

I have been with them for over 10 years. They have been excellent in all department from advice to zero clearance of my debts. Guiding me throughout. They are a phone call away.. May they continue their help to all of us in solving our debt programme. Reviewed on: 23rd May 2025

DONT SUFFER IN SILENCE!!! contact stepchange!!!!

i have been with stepchange now for a few years and its gone from 'not knowing what to do' (having bad thoughts of XXXXXXXX) to now being in control of my debt and slowly climbing out of the deep dark hole and back into the light! while ive been with stepchange ive tried to do without in order to get my debts paid off quicker but with this cost of living crisis 'doing without has made me very ill' so on my review i had to think about myself for a change and 'doing with'. so with the help of stepchange (sorting all my creditors out & who gets what amount of money each month from my monthly payment to stepchange) i can now start eating properly for the 1st time in a long while! so from being in the gutter with only bad thoughts of XXXXXXXXX to being without the stress of debt right now! thats all thanks to stepchange and their HARD WORK to help me get to where i am right now!!! so if you are reading this thinking 'its a fake review and no1 can help you like this' think again! dont let the bad thoughts your having ruin your life get the help you need by talking to stepchange! they really do help you!!!!!! by the way THIS IS NOT A FAKE REVIEW!! this is me! this is how i was feeling before i found stepchange!!!!!! stepchange has change my life!! they have pulled me out of that deep dark place and pointed me in the right direction and into the light...!!!!!! Reviewed on: 23rd May 2025

I have also found Stepchange very undersatnding and...

I have also found Stepchange very undersatnding and extremely helpful in all aspects of the situation. They have many options which help when circumstances change. Reviewed on: 23rd May 2025

Life savers

I don’t know where I would be today without step change before I knew about you I didn’t know where to turn I couldn’t eat I couldn’t sleep but now thanks to StepChange I’ve payed off over £2000 off my debt thank you so much for saving me you totally understand people that’s in crisis Reviewed on: 23rd May 2025

Very content with the level of service

I am very content with the level of service that has been provided to me. Reviewed on: 23rd May 2025

Step Change have changed my life with finances 12 ye...

Step Change have changed my life with finances 12 years ago and I now have a few years to go. Amazing and thank you so much. Reviewed on: 23rd May 2025

Excellent and caring service

They helped me at a time when I was ill and highly stressed and sorted everything out for me. It didn’t take long to work out a debt management plan that I could afford to pay. Everyone I spoke to was very kind and encouraging. Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Darcey Quigley & Co 3.55 from 3 reviews
Debt Management
from DFH Financial Solutions 4.19 from 4 reviews
Debt Collection
from CCI Credit Management 3.99 from 1 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub