Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

View other StepChange products

4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Very necessary service.

Very necessary service. StepChange are a great set of people. Reviewed on: 23rd May 2025

StepChange are truly amazing.

StepChange are truly wonderful. The people who help are incredibly helpful and friendly, and very knowledgeable. They are so reassuring when issues arise from creditors, and when you speak with them, you feel confident and reassured that things will be resolved. They give clients something very precious. Hope. Absolutely fantastic company, with outstanding staff. Reviewed on: 23rd May 2025

Excellent support

I was stressed with my debt. The lady helped me on the phone & talked me through the process. I felt instantly better & proud I could handle the repayments. Reviewed on: 23rd May 2025

I was anxious and overwhelmed.

I was anxious and overwhelmed. The advisor was friendly, nonjudgemental and patient. Very reassuring. Clear explanations and advice. Reviewed on: 23rd May 2025

Efficiency, politeness, no comments on the circumsta...

Efficiency, politeness, no comments on the circumstances, Agents with sympathy and knowledge who guide through the process . Thank you All Step Change Reviewed on: 23rd May 2025

Better together

Always helpful and reassuring whoever you speak to. They help you find a way forward and are very supportive. Reviewed on: 23rd May 2025

The help we didn't know we could get.

A few years ago, we ended up in a very stressful and difficult family situation. Where I couldn't see a way around continuin payments on our loans, StepChange trully stepped in and made it possible for us to continue with our live in as normal way as possible, given our circumstances. I will forever be grateful. Reviewed on: 23rd May 2025

Step change is a marvelous company, don't know what...

Step change is a marvelous company, don't know what I would've done if it wasn't for them ,they have certainly helped me,, Reviewed on: 23rd May 2025

Always deal with my issues politely and professionally

Always deal with my issues politely and professionally Reviewed on: 23rd May 2025

Amazing staff, amazing service

Everyone I've spoken to have been helpful and understanding of the situation my son found himself in, with their help we have found a workable solution to be able to 'breathe' again. Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from CCI Credit Management 3.99 from 1 reviews
Debt Solutions
from Money Advisor 3.90 from 13 reviews
Debt Solutions
from Debt Movement 4.08 from 18 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub