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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

The help we didn't know we could get.

A few years ago, we ended up in a very stressful and difficult family situation. Where I couldn't see a way around continuin payments on our loans, StepChange trully stepped in and made it possible for us to continue with our live in as normal way as possible, given our circumstances. I will forever be grateful. Reviewed on: 23rd May 2025

Step change is a marvelous company, don't know what...

Step change is a marvelous company, don't know what I would've done if it wasn't for them ,they have certainly helped me,, Reviewed on: 23rd May 2025

Always deal with my issues politely and professionally

Always deal with my issues politely and professionally Reviewed on: 23rd May 2025

Amazing staff, amazing service

Everyone I've spoken to have been helpful and understanding of the situation my son found himself in, with their help we have found a workable solution to be able to 'breathe' again. Reviewed on: 23rd May 2025

Step Change allowed me to get my finances in order.

Step Change allowed me to get my finances in order. Yes, I will miss payment(s) in the process but it puts me back on track in the long run. Furthermore, if I query anything about my budget or payment they are available with a quick and appropriate response. Reviewed on: 23rd May 2025

I can finally breath and sleep at night thank you...

I can finally breath and sleep at night thank you Reviewed on: 23rd May 2025

Friendly and helpful advice understanding and empat...

Friendly and helpful advice understanding and empathetic. Reviewed on: 23rd May 2025

Step Change saved my sanity.

Step Change saved my sanity. They were absolutely incredible. I no longer have stressful mail and my debts are being cleared. Reviewed on: 23rd May 2025

Sorted my financial affairs and the mental stress ma...

Sorted my financial affairs and the mental stress many thanks Reviewed on: 23rd May 2025

Stepchange provided a solution to Covid debts!

Due to Covid, lost my job and then unable to keep up with normal credit card payments which had never been a problem. Banks closed all my accounts and it was Stepchange that guided me through a re-payment plan which the Banks accepted and after approx four years, I will be clear of all outstanding debts in Oct this year. Reviewed on: 23rd May 2025

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