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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18637 reviews)

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4.92

Based on 18,637 reviews, last reviewed 18th Jun 2026

188200% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Debt free in 4 months thanks to StepChange! I am incredibly satisfied with the support I’ve received from StepChange. Their customer service has been excellent throughout my journey. I am on tra... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18637)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Very helpful and friendly takes the pressure of you...

Very helpful and friendly takes the pressure of you and you don't feel so worried. Reviewed on: 23rd May 2025

overspending on credit cards

Helped me out after overspending on credit cards I was nearly going bankrupt but was helped out with kindness and support I can’t thank them enough Reviewed on: 23rd May 2025

Light at the end of a very dark tunnel

I felt there was no way out of my debt, until I contacted stepchange. The process was so simple and straightforward. Now I feel more in control and able to move on. I urge anyone who has found themselves in chronic debt to contact them and regain your life. The stress of debt is just not worth it. Reviewed on: 23rd May 2025

I was at breaking point with my debts

I was at breaking point with my debts even though I had been paying something. The stress was driving me crazy. StepChange got my life back on track. The debts slowly lessened and 3 and a half years later I have one payment left. They treated me with respect and no judgement. I was in a difficult place following a bereavement and the gentleman I spoke to, took time to talk with me about my debt but also about how I got there. I was worried about taking this step but it was so easy. StepChange dealt with the debts without me having to talk the companies. Don't be afraid to make that phone call or Internet enquiry. They will change your life for the better. All I can say is Thank you. Reviewed on: 23rd May 2025

Very helpful, sympathetic people to speak to that w...

Very helpful, sympathetic people to speak to that works out a plan for you that really works to pay your debt off Reviewed on: 23rd May 2025

Excellent service.

Excellent service. Always very helpful Reviewed on: 23rd May 2025

A worthwhile service

Really helpful and understanding Reviewed on: 23rd May 2025

Stepchange

So glad we got in touch with stepchange, it’s changed our lives Reviewed on: 23rd May 2025

Brilliant , easy portal to use - all my info can be...

Brilliant , easy portal to use - all my info can be easily found to review and update where necessary Reviewed on: 23rd May 2025

When we were at our lowest Stepchange shined a light...

When we were at our lowest Stepchange shined a light and gave us hope. Reviewed on: 23rd May 2025

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