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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917250520079854226 (18644 reviews)

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4.92

Based on 18,644 reviews, last reviewed 23rd Jun 2026

188400% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I have always been treated nicely when I call , as t... I have always been treated nicely when I call , as this is a stressful time for me, it had helped me carry on with work without worrying as much altho... Read more Reviewed on: 23rd June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18644)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Thanks StepChange!

Stepchange manage everything for me, taking away the anxiety and being patient and communicating empathetically with me where I have had difficulty making payments. Couldn't recommend enough! Reviewed on: 23rd May 2025

Make me feel comfortable when I call, very helpful...

Make me feel comfortable when I call, very helpful and very good knowledge Reviewed on: 23rd May 2025

Ask for help from the best

They have been there for me through all the dark times. Seven years ago my husband died they guided me through all the paperwork and got me on an affordable plan. In October this year I will be debt free. Remember there is light at the end of the tunnel. Reviewed on: 23rd May 2025

Very helpful

I was deeply in debt, to the point it was overwhelming..Step Change literally changed my life. I have just over a year to go, I will then be debt free for the first time in my adult life. Reviewed on: 23rd May 2025

The place for Debt Management

When I was desperate and couldn't find a way out of my financial mess, StepChange came to the rescue. They walked me through my debts, explained clearly how they would proceed and dealt with all the paperwork required to set up a repayment plan with my creditors. I was kept fully informed and felt a weight lifted from my shoulders. Annual reviews ensure I am on top of things and they are always there for a chat with help and guidance as required. I can't speak highly enough of them. Reviewed on: 23rd May 2025

Step change have changed my life.

Step change have changed my life. I’m now in control and can relax a little with a plan in place. They are understanding, professional and on your side. I was a little nervous about calling them but they made me feel at ease straight away. Everything is manageable now. Thank you Stepchange and all of your friendly staff. Reviewed on: 23rd May 2025

Debt saviours

Depression unworthy, anxious and I contacted debt change, saved my life completely within 10 min I was myself again after being in debt for years, don't hesitate to call them now Reviewed on: 23rd May 2025

I was given all the help I needed

I was given all the help I needed and if I have any problems worries I know you are there to guide me. Which is a peace of mind Reviewed on: 23rd May 2025

They saved me

I was so scared to ask for help, but advisors were very understanding, helpful and reassuring and they literally saved my life Reviewed on: 23rd May 2025

The perfect answer the perfect help

Always there with advise and always willing to listen and act. They also make plans that work and give you every alternative in a fair and unbiased fashion ~ without you I'd be back in despair, thank you Reviewed on: 23rd May 2025

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