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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

376700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Debt saviours

Depression unworthy, anxious and I contacted debt change, saved my life completely within 10 min I was myself again after being in debt for years, don't hesitate to call them now Reviewed on: 23rd May 2025

I was given all the help I needed

I was given all the help I needed and if I have any problems worries I know you are there to guide me. Which is a peace of mind Reviewed on: 23rd May 2025

They saved me

I was so scared to ask for help, but advisors were very understanding, helpful and reassuring and they literally saved my life Reviewed on: 23rd May 2025

The perfect answer the perfect help

Always there with advise and always willing to listen and act. They also make plans that work and give you every alternative in a fair and unbiased fashion ~ without you I'd be back in despair, thank you Reviewed on: 23rd May 2025

Great service with empathy.

Great service with empathy. Highly recommend Reviewed on: 23rd May 2025

A wonderful organisation

Well if I hadn’t found out about I would’ve gone up the creek without a paddle completely they’ve got me on the level keel now it’s going to take me a little while to Clear my debts but I’m going to get there with their help Reviewed on: 23rd May 2025

helpful and responsive.

helpful and responsive. would recommend to others if somebody is in the same situation like me Reviewed on: 23rd May 2025

Stepchange turned my life around and have been under...

Stepchange turned my life around and have been understanding and amazing. I would highly recommend Reviewed on: 23rd May 2025

Invaluable help highly recommend

Had got myself in considerable debt, spoke with step change, made me feel that there was a way out and gave me the confidence to proceed with their advice. Six years later I will be debt free this November, throughout my debt management plan, step change have helped me all the way and kept me informed. If you have debt and think there is no way out, there is, thank you stepchange Reviewed on: 23rd May 2025

Very happy with the service highly recommend

Very happy with the service highly recommend Reviewed on: 23rd May 2025

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