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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,662 reviews, last reviewed 12th Jul 2026

126033% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent support. Excellent support. Extremely compassionate understanding and kind people Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I couldn’t survive without their support.

I couldn’t survive without their support.Always helped me with my difficulties. Reviewed on: 23rd May 2025

Things were really tough for me and they took the st...

Things were really tough for me and they took the stress and strain out of my situation Reviewed on: 23rd May 2025

Very good and helpful

Very good and helpful attentive.and helped me through financial aid Reviewed on: 23rd May 2025

Great service lovely people easy to talk to

Great service lovely people easy to talk to Reviewed on: 23rd May 2025

First class.

First class. I have nothing more to add Reviewed on: 23rd May 2025

Just What I Needed...

Stepchange really helped me cope with the loss of my lovely wife n being unable to understand my money problems Reviewed on: 23rd May 2025

Our account with Stepchange

The initial interview was handled very professionally and we ended up with a very acceptable state of affairs. Reviewed on: 23rd May 2025

I was at the point of doing something to get away fr...

I was at the point of doing something to get away from my debt, I was very low and depressed. I contacted step change and they have helped me and stop me doing something daft Reviewed on: 23rd May 2025

Helpful and well managed

I've come to StepChange for debt management advice and they were helpful and managed the matter well Reviewed on: 23rd May 2025

Thanks StepChange!

Stepchange manage everything for me, taking away the anxiety and being patient and communicating empathetically with me where I have had difficulty making payments. Couldn't recommend enough! Reviewed on: 23rd May 2025

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