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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16793 reviews)

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4.95

Based on 16,793 reviews, last reviewed 17th May 2026

99900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange have helped financially and mentally Stepchange have helped me reduce my debt with affordable payments. I used to do phone reviews annually but now I do them online. I can easily access a... Read more Reviewed on: 17th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16793)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Step Change have been fantastic and supportive throu...

Step Change have been fantastic and supportive throughout all my debt issues. The customer service is second to none. All staff are polite and confidential at all times. I can't thank them enough for all the help I've received. Reviewed on: 15th May 2024

Wonderful service & great communication

Wonderful service & great communication Reviewed on: 15th May 2024

excellent service helped massively

excellent service helped massively Reviewed on: 15th May 2024

So easy to use and a weight of my chest

So easy to use and a weight of my chest Reviewed on: 15th May 2024

Stepchange made my debt management experience easy a...

Stepchange made my debt management experience easy and smooth Reviewed on: 15th May 2024

Fantastic company.

Fantastic company. Staff are brilliant would have no problem recommending them Reviewed on: 15th May 2024

Incredible service

They have been so helpful understanding and not judging in anyway I’m so grateful for all the help and support they have provided-nearly debt free⭐️ Reviewed on: 15th May 2024

I felt comfortable and supported.

I felt comfortable and supported. I suffer with anxiety and often felt like everything was on top of me and could not see the light. Stepchange helped me so much. Reviewed on: 15th May 2024

They have handled my debt painlessly

They have handled my debt painlessly Reviewed on: 15th May 2024

Help me get on the right track and not worry about m...

Help me get on the right track and not worry about my family Reviewed on: 15th May 2024

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