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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917425983910713329 (18644 reviews)

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4.92

Based on 18,642 reviews, last reviewed 23rd Jun 2026

188350% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Thanks to stepchange I can sleep again at night Thanks to stepchange I can sleep again at night Reviewed on: 23rd June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18644)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

having to give up work due to a disability and falli...

having to give up work due to a disability and falling into debt , step change was fantastic , i cannot thank them enough for how they sorted out the everything for me , thankyou so much Reviewed on: 23rd May 2025

Always there for u and to help people

Always there for u and to help people Reviewed on: 23rd May 2025

From disaster to debt free

I couldn't get out of debt because of compounding interest on all my debts. StepChange arranged for companies/ banks to freeze the interest and I paid a manageable amount every month. Praise God I'm now free. They give you peace of mind and total relief. All paid off. I have a new life !! Reviewed on: 23rd May 2025

Stepchange my Heroes

I was in so much debt it started to affect my health, I went to a dept to help me but with being with them for over a year to my disgust i found out they were taking nearly 50% of my money before my creditors got any money, so I went to Stepchange and with their professionalism and help they got me sorted, every penny I pay to Stepchange goes straight to my creditors. Reviewed on: 23rd May 2025

Step Change literally changed my life

At the beginning of covid I was drowning and didn't know where to turn. I discovered Step Change and my whole life changed. I've gone from stressed and financially a mess to relaxed knowing Step Change are handling everything and I just make 1 simple payment every month. Reviewed on: 23rd May 2025

I thought there was no way I could deal with all the...

I thought there was no way I could deal with all the depth I was in. Until I contacted stepchange and they took all the worry away and helped me achieve paying my debtors and provide me with peace of mind Reviewed on: 23rd May 2025

You have been brilliant in helping me sort my financ...

You have been brilliant in helping me sort my finances out. I was in a bad place before not knowing how i'm going to sort my finances out. Reviewed on: 23rd May 2025

I was overwhelmed by debt

I contacted StepChange when my debts became unmanageable. They explained my options clearly and helped me set up a debt management plan that matched what I could afford. There was no judgement, just practical advice and support. The process was simple, and they kept in touch in case anything changed. Thanks to them, I’m now making progress and no longer feel stuck. I’d recommend StepChange to anyone in a similar situation. Reviewed on: 23rd May 2025

Fantastic

I wouldn’t have got on top of my finances without their help Reviewed on: 23rd May 2025

Very good service ,helped me to sort out my problem...

Very good service ,helped me to sort out my problem so easily Reviewed on: 23rd May 2025

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