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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16794 reviews)

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4.95

Based on 16,794 reviews, last reviewed 18th May 2026

99950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and first class service Very helpful and first class service Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16794)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

It’s hard to say anything more than brilliant

It’s hard to say anything more than brilliant Reviewed on: 12th May 2024

my life line

looked after me when all hope was gone free next year Reviewed on: 12th May 2024

Great Charity Highly Recommended

Never judging and able to advise the correct course of action for my needs based off of my circumstances. Regular reviews to ensure I kept current and took a lot of the stress away from the situation. Great charity that I would highly recommend. Reviewed on: 12th May 2024

Very efficient,very polite and get things done.

Very efficient,very polite and get things done. Reviewed on: 12th May 2024

Lengthy start but once in all good

Lengthy start but once in all good Reviewed on: 12th May 2024

Very good and very helpful peace of mind

Very good and very helpful peace of mind Reviewed on: 11th May 2024

StepChange helped me when i had no hope and thought...

StepChange helped me when i had no hope and thought i would lose my home Reviewed on: 11th May 2024

Keep asking for security when contact them.

Keep asking for security when contact them. No one ever p8cjs to phone. Still get debt letters. They're useless. Reviewed on: 11th May 2024

Excellent experienced advisors & great service

Excellent experienced advisors & great service Reviewed on: 11th May 2024

My debts are being paid off.

Step Change have changed my life, I'm finally paying my debts. Reviewed on: 11th May 2024

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