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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917233801447100439 (18643 reviews)

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4.92

Based on 18,642 reviews, last reviewed 23rd Jun 2026

188350% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Thanks to stepchange I can sleep again at night Thanks to stepchange I can sleep again at night Reviewed on: 23rd June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18643)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

StepChange literally changed my life.

To say that StepChange changed my life would be an understatement. I had amassed debts through no real fault of my own (reduced family income along with redundancy and a critical illness in my family), but was losing sleep and worrying about how I could possibly replay back what I owed. StepChange supported me with a realistic debt management plan with my creditors where I could afford monthly payments while stopping interest accruing at a frightening rate. I have almost paid it off now, but my credit score has already improved again which means I have options and hope for the future for me and my family. I should have made these decisions even earlier but was embarrassed. StepChange restored my dignity throughout the whole process - for the first time, I did not feel alone with dealing with my debts. Reviewed on: 23rd May 2025

StepChange have changed my life .

StepChange have been fantastic, they took the stress out of managing my debt which has really helped me. The process is easy to follow, the online portal is user friendly and has lots of information. They take you step by step through everything! I am so happy I decided to contact StepChange and they have really helped me to take charge of my finances and resolve my debt issues Reviewed on: 23rd May 2025

Very very sorted out my financial problems ,huge rel...

Very very sorted out my financial problems ,huge relief. Reviewed on: 23rd May 2025

Staff are understanding and helpful I was at the sta...

Staff are understanding and helpful I was at the stage of not knowing what to do after I lost my job , these people saved my life Reviewed on: 23rd May 2025

Simple, quick & reassuring

It's been great & fairly simple setting it up & them working out all the budgeting. Also slightly reassuring you have the support of someone else in these difficult times. Only slight negative I have is that is is difficult to speak to anyone/ get a response straight away to queries. Reviewed on: 23rd May 2025

always acting in my best interests

always acting in my best interests Reviewed on: 23rd May 2025

I was worrying about debt, then heard about step cha...

I was worrying about debt, then heard about step change, hesitated for a few weeks kept thinking about it and then contacted them. I really wish I done it sooner it has helped me sort finances and contacting companies. Would absolutely recommend if you are worrying don’t hesitate. Reviewed on: 23rd May 2025

Very helpful and understanding staff, I no longer fe...

Very helpful and understanding staff, I no longer feel alone when dealing with my debt, I feel so much calmer and happy with the resolution that we came to together, with a payment plan that I can manage, staff liaise with all my creditors so I don't have to. Reviewed on: 23rd May 2025

I felt I was drowning and been harrased but stepchan...

I felt I was drowning and been harrased but stepchanged that for me it gave me breathing space. I have recommended family and friends that were struggling Reviewed on: 23rd May 2025

Coaxed into paying more than was affordable

Coaxed into paying more than was affordable Reviewed on: 23rd May 2025

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